IT Support Analyst

gandwukeurope; Birmingham; On-site; GBP 23,000 - 32,000; Full time

Job summary

Freightliner is seeking an IT Helpdesk Analyst to join the IT support team in the UK. You will provide first and second line support across infrastructure, applications, hardware and mobile devices, ensuring requests are resolved and escalated as needed.

The role requires strong communication, attention to detail and a proactive approach. You will administer Active Directory, perform system checks, manage backups, and contribute to documentation and projects.

Qualifications

• MS Office 365 installation and configuration.
• Network topologies and technologies.
• Windows PC operating systems.
• PC hardware technologies.
• Active Directory.
• Mobile technologies.
• Good communication skills.
• High levels of customer service.
• Attention to detail.
• Problem solving skills.

Responsibilities

• First point of contact for IT support within the organisation.
• Answering and resolving service requests.
• Escalate service requests to the appropriate levels and assuring completion.
• Installing, configuring, and maintaining applications, Operating Systems and hardware components of computer and network systems.
• Administration of Active Directory within scope.
• Daily checks and assessments of systems.
• Control and management of the backup processes.
• Maintain and improve technical documentation.
• Participate in project when required.
• Participate in the on‑call rota.
• Improve the end user experience.
• Occasional travel to sites.
• Any other duties commensurate with skills, scope, and time available.
• Implement and adhere to IT and general company policies.

Skills

MS Office 365

Network topology

Windows OS

PC hardware

Active Directory

Mobile technologies

Communication

Customer service

Attention to detail

Problem solving

Job description

Freightliner is a leading UK intermodal logistics provider, offering rail, road and terminal solutions that connect ports, inland terminals and customer destinations across the UK. Through innovation, safety and sustainability, Freightliner delivers reliable, efficient and lower‑carbon supply chain solutions for its customers.

In the UK the Freightliner Group operates under a number of legal entities including, Freightliner Ltd, Pentalver Transport Ltd, and Pentalver Cannock Ltd.

Purpose of the Role:

Working within the IT Helpdesk team, the IT support analysts provide first & second line support to the business covering a wide range of products and hardware, requiring a varied skill set, covering infrastructurenetwork, applications, hardware, and mobile device support and provisioning.
Enabling the business to perform at full level, empowering others to succeed.

Main duties and responsibilities:

• First point of contact for IT support within the organisation
• Answering and resolving service requests
• Escalate service requests to the appropriate levels and assuring completion
• Installing, configuring, and maintaining applications, Operating Systems and hardware components of computer and network systems
• Administration of Active Directory within scope
• Daily checks and assessments of systems
• Control and management of the backup processes
• Maintain and improve technical documentation
• Participate in project when required
• Participate in the on‑call rota
• Improve the end user experience
• Occasional travel to sites
• Any other duties commensurate with skills, scope, and time available.
• Implement and adhere to IT and general company policies

Key job requirements:

• MS Office 365 installation and configuration
• Network topologies and technologies
• Windows PC Operating systems
• PC hardware technologies
• Active Directory
• Mobile Technologies
• Good communication skills
• High levels of Customer Service
• Attention to detail
• Problem solving skills

Behavioural Competencies:

• Friendly and approachable. Attacks goals and objectives with drive, energy and enthusiasm Diligent completion of task to a high level Proactive approach to work, using own initiative Embraces new challenges, is hands on operationally and gets things done Sets high standards of work for self and consistently achieves these High level of integrity and openness, combined with commitment to good governance Listens attentively to others' perspectives and provides constructive feedback to enhance offerings

Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential.

We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles.

In return we can offer competitive pay, excellent benefits, a competitive pension scheme and a rewarding career in an award‑winning team.