IT Service Desk Analyst - Frontline IT Support

Formula 1; Biggin Hill; On-site; GBP 25,000 - 40,000; Full time

Benefits offered by this job

Private Healthcare scheme

25 days annual leave

Dental Care

Staff shuttle to Biggin Hill stations

Discounts on merchandise

Job summary

Formula 1 in the United Kingdom is seeking an IT Service Desk Analyst to join the IT Infrastructure Team at our Biggin Hill site. You will be the first point of contact for IT requests and incidents, log calls in Jira Service Desk, triage issues, and deliver high‑level customer service to internal users across locations.

You will work with Active Directory, Office 365 and Azure, handle device provisioning, account management and ongoing IT inductions for new starters, while ensuring SOX and GDPR

Qualifications

• Minimum 1 year of IT Service Desk experience.
• Experience with Active Directory, Office 365, and Azure.
• Experience with MacBook and Windows laptops.

Responsibilities

• Answer calls and emails to the service desk and log in Jira Service Desk.
• Assign and reassign jobs based on location support analysts.
• Provide first‑line IT support for issues like password changes and account lockouts.
• Triaging tickets and gathering information for troubleshooting.
• Procurement and setup of mobile devices; manage hardware records.
• Create new user accounts and maintain Active Directory data.
• Coordinate with third‑party suppliers for hardware and software.
• Maintain IT infrastructure documentation and onboarding/offboarding processes.
• Ensure SOX and GDPR compliance within IT operations.

Skills

Communication

Teamwork

Customer service

Self motivation

Flexibility

Education

A Levels or equivalent

Tools

Active Directory

Office 365

Azure

Job description

Formula 1 in the United Kingdom is seeking an IT Service Desk Analyst to join the IT Infrastructure Team at our Biggin Hill site. You will be the first point of contact for IT requests and incidents, log calls in Jira Service Desk, triage issues, and deliver high‑level customer service to internal users across locations.

You will work with Active Directory, Office 365 and Azure, handle device provisioning, account management and ongoing IT inductions for new starters, while ensuring SOX and GDPR