IT Support Analyst

Freightliner Ltd; Birmingham; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

Competitive pension scheme

Job summary

Freightliner Ltd is seeking an IT Support Analyst to join the IT Helpdesk team in the UK. You will provide first and second line support for a range of products, hardware, and software, enabling the business to operate at full capability.

You will install and configure applications, operating systems, and hardware, manage Active Directory, perform daily system checks, and maintain documentation. Occasional travel to sites and participation in projects are expected.

Qualifications

• Experience in IT helpdesk or first/second line support.
• Proficient with MS Office 365 deployment and configuration.
• Familiar with AD, Windows OS and hardware.
• Strong communication and customer service skills.
• Attention to detail and problem solving abilities.

Responsibilities

• Be the first point of contact for IT support within the organisation.
• Answer and resolve service requests, escalating as needed.
• Install, configure, and maintain applications, OS and hardware.
• Administer Active Directory within scope.
• Conduct daily checks and system assessments.
• Manage backup processes and documentation.
• Maintain and improve technical documentation.
• Participate in projects when required.
• Contribute to on-call rota and on-site travel as needed.
• Enhance end-user experience and adhere to policies.

Skills

MS Office 365 installation & config

Networking basics

Windows operating systems

PC hardware technologies

Active Directory

Mobile technologies

Good communication

Customer service

Attention to detail

Problem solving

Tools

IT support tools

Job description

Freightliner is a leading UK intermodal logistics provider, offering rail, road and terminal solutions that connect ports, inland terminals and customer destinations across the UK. Through innovation, safety and sustainability, Freightliner delivers reliable, efficient and lower-carbon supply chain solutions for its customers.

In the UK the Freightliner Group operates under a number of legal entities including, Freightliner Ltd, Pentalver Transport Ltd, and Pentalver Cannock Ltd.

Purpose Of The Role

Working within the IT Helpdesk team, the IT support analysts provide first & second line support to the business covering a wide range of products and hardware, requiring a varied skill set, covering infrastructure etwork, applications, hardware, and mobile device support and provisioning. Enabling the business to perform at full level, empowering others to succeed.

Main Duties And Responsibilities

• First point of contact for IT support within the organisation
• Answering and resolving service requests
• Escalate service requests to the appropriate levels and assuring completion
• Installing, configuring, and maintaining applications, Operating Systems and hardware components of computer and network systems
• Administration of Active Directory within scope
• Daily checks and assessments of systems
• Control and management of the backup processes
• Maintain and improve technical documentation
• Participate in project when required
• Participate in the on-call rota
• Improve the end user experience
• Occasional travel to sites
• Any other duties commensurate with skills, scope, and time available.
• Implement and adhere to IT and general company policies

Key Job Requirements

• MS Office 365 installation and configuration
• Network topologies and technologies
• Windows PC Operating systems
• PC hardware technologies
• Active Directory
• Mobile Technologies
• Good communication skills
• High levels of Customer Service
• Attention to detail
• Problem solving skills

Behavioural Competencies

Friendly and approachable. Attacks goals and objectives with drive, energy and enthusiasm Diligent completion of task to a high level Proactive approach to work, using own initiative Embraces new challenges, is hands on operationally and gets things done Sets high standards of work for self and consistently achieves these High level of integrity and openness, combined with commitment to good governance Listens attentively to others' perspectives and provides constructive feedback to enhance offerings

Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential.

We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles.

• In return we can offer competitive pay, excellent benefits, a competitive pension scheme and a rewarding career in an award-winning team.