IT Helpdesk Analyst: Windows, AD & Networking

gandwukeurope; Birmingham; On-site; GBP 23,000 - 32,000; Full time

Job summary

Freightliner is seeking an IT Helpdesk Analyst to join the IT support team in the UK. You will provide first and second line support across infrastructure, applications, hardware and mobile devices, ensuring requests are resolved and escalated as needed.

The role requires strong communication, attention to detail and a proactive approach. You will administer Active Directory, perform system checks, manage backups, and contribute to documentation and projects.

Qualifications

• MS Office 365 installation and configuration.
• Network topologies and technologies.
• Windows PC operating systems.
• PC hardware technologies.
• Active Directory.
• Mobile technologies.
• Good communication skills.
• High levels of customer service.
• Attention to detail.
• Problem solving skills.

Responsibilities

• First point of contact for IT support within the organisation.
• Answering and resolving service requests.
• Escalate service requests to the appropriate levels and assuring completion.
• Installing, configuring, and maintaining applications, Operating Systems and hardware components of computer and network systems.
• Administration of Active Directory within scope.
• Daily checks and assessments of systems.
• Control and management of the backup processes.
• Maintain and improve technical documentation.
• Participate in project when required.
• Participate in the on‑call rota.
• Improve the end user experience.
• Occasional travel to sites.
• Any other duties commensurate with skills, scope, and time available.
• Implement and adhere to IT and general company policies.

Skills

MS Office 365

Network topology

Windows OS

PC hardware

Active Directory

Mobile technologies

Communication

Customer service

Attention to detail

Problem solving

Job description

Freightliner is seeking an IT Helpdesk Analyst to join the IT support team in the UK. You will provide first and second line support across infrastructure, applications, hardware and mobile devices, ensuring requests are resolved and escalated as needed.

The role requires strong communication, attention to detail and a proactive approach. You will administer Active Directory, perform system checks, manage backups, and contribute to documentation and projects.