IT Support Analyst - 1st line

Just Recruitment Group; Devon and Torbay; On-site; GBP 22,000 - 30,000; Full time

Job summary

Just Recruitment Group is recruiting an IT Support Analyst for a client based in Tiverton, Devon. The role serves as the first point of contact for IT issues, delivering effective end-user support and ensuring requests and incidents are handled per SLAs.

Responsibilities include supporting hardware, software, mobile devices, and connectivity, as well as assisting with equipment setup for new starters and leavers.

Qualifications

• Good understanding of Windows operating systems.
• Basic knowledge of Microsoft 365 applications.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to prioritise workload and manage multiple tasks.
• Strong attention to detail and documentation skills.
• Willingness to learn new technologies and processes.
• GCSEs (or equivalent) including Maths and English.

Responsibilities

• Act as the first line of IT support for end users and manage service requests and incidents per SLAs.
• Provide technical support for hardware, software, mobile devices and connectivity issues.
• Assist with setup and configuration of equipment for new starters and leavers.

Skills

Windows operating systems

Microsoft 365

Troubleshooting

Communication

Prioritisation

Documentation

Willingness to learn

Education

GCSEs including Maths and English

Tools

Active Directory

Office 365 Administration tools

Ticketing systems

Job description

The Just Recruitment Group Ltd is currently recruiting for an IT Support Analyst for their client based in Tiverton, Devon.

The IT Support Analyst will act as the first point of contact for IT-related issues across the business, providing effective technical support to end users while ensuring service requests and incidents are managed in accordance with departmental procedures and service level agreements (SLAs). The role involves supporting users with hardware, software, mobile devices and connectivity issues, as well as assisting with the setup and configuration of equipment for new starters and leavers.

Essential Skills and Experience

• Good understanding of Microsoft Windows operating systems.
• Basic knowledge of Microsoft 365 applications.
• Strong troubleshooting and problem‑solving skills.
• Excellent communication and customer service skills.
• Ability to prioritise workload and manage multiple tasks.
• Strong attention to detail and documentation skills.
• Willingness to learn new technologies and processes.
• GCSEs (or equivalent) including Maths and English.

Desirable Skills and Experience

• Previous experience in a helpdesk, service desk or customer support environment.
• Knowledge of Active Directory, Office 365 Administration tools
• Familiarity with ticketing systems.
• Understanding of networking fundamentals, Wi‑Fi and device connectivity.
• IT qualifications such as CompTIA A+, Microsoft Fundamentals, BTEC

Working hours:

Monday - Friday: 9-5pm 35 hours per week.

For more information on this position, please contact Just Recruitment Group Ltd on telephone (phone number removed) quoting job reference TB88.

Please note that if you have not been contacted within 7 days, your application for this position has been unsuccessful