IT Support Analyst - 1st line

Just Recruitment Group Ltd; Devon and Torbay; On-site; GBP 22,000 - 30,000; Full time

Job summary

Just Recruitment Group Ltd is seeking an IT Support Analyst for their client in Tiverton, Devon. The role acts as the first point of contact for IT issues and provides effective technical support to end users, handling hardware, software, mobile devices and connectivity problems while ensuring SLAs are met.

The position involves assisting with setup and configuration for new starters and leavers, with a focus on strong communication, problem-solving, and documentation skills.

Qualifications

• Proficient in troubleshooting Windows OS and basic MS 365 applications.
• Strong customer service and communication skills are essential.
• Ability to prioritise workload and maintain clear documentation.

Responsibilities

• Act as the first point of contact for IT issues and manage service requests per SLAs.
• Assist end users with hardware, software, mobile devices and connectivity problems.
• Support setup and configuration for new starters and leavers.

Skills

Windows OS

Microsoft 365

Troubleshooting

Communication

Task prioritisation

Documentation

Willingness to learn

GCSEs incl. Maths & English

Education

GCSEs incl. Maths & English

Tools

Active Directory

Office 365 Admin tools

Ticketing systems

Networking basics, Wi‑Fi

IT qualifications (CompTIA A+/ Microsoft Fundamentals, BTEC)

Job description

The Just Recruitment Group Ltd is currently recruiting for an IT Support Analyst for their client based in Tiverton, Devon.

The IT Support Analyst will act as the first point of contact for IT-related issues across the business, providing effective technical support to end users while ensuring service requests and incidents are managed in accordance with departmental procedures and service level agreements (SLAs). The role involves supporting users with hardware, software, mobile devices and connectivity issues, as well as assisting with the setup and configuration of equipment for new starters and leavers.

Essential Skills and Experience

• Good understanding of Microsoft Windows operating systems.
• Basic knowledge of Microsoft 365 applications.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to prioritise workload and manage multiple tasks.
• Strong attention to detail and documentation skills.
• Willingness to learn new technologies and processes.
• GCSEs (or equivalent) including Maths and English.

Desirable Skills and Experience

• Previous experience in a helpdesk, service desk or customer support environment.
• Knowledge of Active Directory, Office 365 Administration tools
• Familiarity with ticketing systems.
• Understanding of networking fundamentals, Wi-Fi and device connectivity.
• IT qualifications such as CompTIA A+, Microsoft Fundamentals, BTEC

Working hours:

Monday - Friday: 9-5pm 35 hours per week.

Please note that if you have not been contacted within 7 days, your application for this position has been unsuccessful