IT Support Analyst - 1St Line

Just Recruitment Group; Tiverton; On-site; GBP 24,000 - 36,000; Full time

Job summary

The Just Recruitment Group Ltd is recruiting an IT Support Analyst for their client in Tiverton, Devon. As the first point of contact for IT issues, you will provide end-user support, manage incidents and requests, and ensure SLAs are met across hardware, software and connectivity.

You will troubleshoot Windows environments, support MS 365, and assist with onboarding and leavers setup. Strong communication and documentation skills are essential, along with a willingness to learn new technologies

Qualifications

• Proficient in Microsoft Windows operating systems.
• Basic knowledge of Microsoft 365 applications.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service.
• Ability to prioritise workload and manage multiple tasks.
• Strong attention to detail and documentation skills.
• Willingness to learn new technologies and processes.
• GCSEs (or equivalent) including Maths and English.

Responsibilities

• Act as first point of contact for IT-related issues across the business.
• Provide effective end-user technical support for hardware, software and connectivity.
• Manage service requests and incidents in line with SLAs.
• Assist with setup and configuration of equipment for new starters and leavers.

Skills

Windows OS

Microsoft 365

Troubleshooting

Customer service

Communication

Multitasking

Documentation

Willingness to learn

Education

GCSE Maths and English

CompTIA A+

Microsoft Fundamentals

BTEC

Tools

Active Directory

Office 365 Admin tools

Ticketing systems

Networking basics

Wi-Fi connectivity

Job description

The Just Recruitment Group Ltd is currently recruiting for an IT Support Analyst for their client based in Tiverton, Devon.

The IT Support Analyst will act as the first point of contact for IT-related issues across the business, providing effective technical support to end users while ensuring service requests and incidents are managed in accordance with departmental procedures and service level agreements (SLAs). The role involves supporting users with hardware, software, mobile devices and connectivity issues, as well as assisting with the setup and configuration of equipment for new starters and leavers.

Essential Skills and Experience

• Good understanding of Microsoft Windows operating systems.
• Basic knowledge of Microsoft 365 applications.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to prioritise workload and manage multiple tasks.
• Strong attention to detail and documentation skills.
• Willingness to learn new technologies and processes.
• GCSEs (or equivalent) including Maths and English.

Desirable Skills and Experience

• Previous experience in a helpdesk, service desk or customer support environment.
• Knowledge of Active Directory, Office 365 Administration tools
• Familiarity with ticketing systems.
• Understanding of networking fundamentals, Wi-Fi and device connectivity.
• IT qualifications such as CompTIA A+, Microsoft Fundamentals, BTEC

Working hours

Monday - Friday: 9-5pm 35 hours per week.