IT Support Analyst — Fast-Paced Helpdesk & User Impact

Just Recruitment Group; Devon and Torbay; On-site; GBP 22,000 - 30,000; Full time

Job summary

Just Recruitment Group is recruiting an IT Support Analyst for a client based in Tiverton, Devon. The role serves as the first point of contact for IT issues, delivering effective end-user support and ensuring requests and incidents are handled per SLAs.

Responsibilities include supporting hardware, software, mobile devices, and connectivity, as well as assisting with equipment setup for new starters and leavers.

Qualifications

• Good understanding of Windows operating systems.
• Basic knowledge of Microsoft 365 applications.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to prioritise workload and manage multiple tasks.
• Strong attention to detail and documentation skills.
• Willingness to learn new technologies and processes.
• GCSEs (or equivalent) including Maths and English.

Responsibilities

• Act as the first line of IT support for end users and manage service requests and incidents per SLAs.
• Provide technical support for hardware, software, mobile devices and connectivity issues.
• Assist with setup and configuration of equipment for new starters and leavers.

Skills

Windows operating systems

Microsoft 365

Troubleshooting

Communication

Prioritisation

Documentation

Willingness to learn

Education

GCSEs including Maths and English

Tools

Active Directory

Office 365 Administration tools

Ticketing systems

Job description

Just Recruitment Group is recruiting an IT Support Analyst for a client based in Tiverton, Devon. The role serves as the first point of contact for IT issues, delivering effective end-user support and ensuring requests and incidents are handled per SLAs.

Responsibilities include supporting hardware, software, mobile devices, and connectivity, as well as assisting with equipment setup for new starters and leavers.