IT Support Analyst: Frontline Tech Help & End-User Support

Just Recruitment Group

Tiverton

On-site

GBP 24,000 - 36,000

Full time

3 days ago

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Job summary

The Just Recruitment Group Ltd is recruiting an IT Support Analyst for their client in Tiverton, Devon. As the first point of contact for IT issues, you will provide end-user support, manage incidents and requests, and ensure SLAs are met across hardware, software and connectivity.

You will troubleshoot Windows environments, support MS 365, and assist with onboarding and leavers setup. Strong communication and documentation skills are essential, along with a willingness to learn new technologies

Qualifications

Proficient in Microsoft Windows operating systems.
Basic knowledge of Microsoft 365 applications.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service.
Ability to prioritise workload and manage multiple tasks.
Strong attention to detail and documentation skills.
Willingness to learn new technologies and processes.
GCSEs (or equivalent) including Maths and English.

Responsibilities

Act as first point of contact for IT-related issues across the business.
Provide effective end-user technical support for hardware, software and connectivity.
Manage service requests and incidents in line with SLAs.
Assist with setup and configuration of equipment for new starters and leavers.