IT Support Analyst – 1st/2nd Line, AD & O365

Freightliner; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Freightliner is seeking an IT Support Analyst to join its IT Helpdesk team in the UK. This role provides first and second line support across infrastructure, applications, hardware and mobile devices, enabling the business to operate efficiently.

You will be the initial point of contact for IT support, handle service requests, and assist with AD administration, OS and hardware maintenance, and documentation. Occasional site travel and on-call duties are included.

Qualifications

• First point of contact for IT support within the organisation
• Answering and resolving service requests
• Escalate service requests to the appropriate levels and assuring completion
• Installing, configuring, and maintaining applications, Operating Systems and hardware components of computer and network systems
• Administration of Active Directory within scope
• Daily checks and assessments of systems

Responsibilities

• First point of contact for IT support within the organisation
• Answering and resolving service requests
• Escalate service requests to the appropriate levels and assuring completion
• Installing, configuring, and maintaining applications, Operating Systems and hardware components of computer and network systems
• Administration of Active Directory within scope
• Daily checks and assessments of systems
• Control and management of the backup processes
• Maintain and improve technical documentation
• Participate in project when required
• Participate in the on-call rota
• Improve the end user experience
• Occasional travel to sites
• Any other duties commensurate with skills, scope, and time available.
• Implement and adhere to IT and general company policies

Skills

Good communication skills

Customer service

Attention to detail

Problem solving skills

Tools

Active Directory

MS Office 365

Windows operating systems

PC hardware

Network technologies

Mobile technologies

Job description

Freightliner is seeking an IT Support Analyst to join its IT Helpdesk team in the UK. This role provides first and second line support across infrastructure, applications, hardware and mobile devices, enabling the business to operate efficiently.

You will be the initial point of contact for IT support, handle service requests, and assist with AD administration, OS and hardware maintenance, and documentation. Occasional site travel and on-call duties are included.