IT Support Analyst

Ashdown Group; Stockport; On-site; GBP 28,000 - 36,000; Full time

Job summary

Ashdown Group is seeking an accomplished IT Support Analyst to join its team in Stockport. This is an onsite and field based role, requiring you to work from the Stockport office 2–3 days per week and travel to other sites nationwide, with a full UK driving licence mandatory.

You will provide proactive 1st and 2nd line user and systems support in a Windows environment, handling hardware support for laptops, PCs, switches and printers, and leveraging Office 365, Windows, Azure and Active

Qualifications

• Must be an excellent communicator with proven 1st and 2nd line support in a Windows environment.
• Experience with hardware support for laptops, PCs, switches and printers.
• Strong experience with Office 365, Windows, Azure and Active Directory.
• Strong background in 2nd line IT support and infrastructure management.
• Knowledge of Windows Server/client environments, networking, firewalls and security best practices.

Responsibilities

• Provide proactive 1st and 2nd line user and systems support to ensure minimal downtime.
• Maintain and develop the technical environment across sites.
• Work from the Stockport office and travel to other sites across the country as needed.

Skills

2nd line support

Windows Server

Active Directory

Office 365

Azure

Networking

Hardware support

Communication

Troubleshooting

Travel flexibility

Job description

A large and highly successful business is looking for an accomplished IT Support Analyst to join its team based in Stockport. Please note this is an onsite and field based role - you'll work from the office in Stockport 2 or 3 days per week and spend the rest of your time supporting users at other sites across the country, so a full UK driving licence is mandatory.

In order to be suitable for this role, you MUST be an excellent communicator with demonstrable expertise providing a proactive 1 st and 2 nd line user and systems support service in a Windows environment. You will have experience with hardware support for laptops, PCs, switches and printers, along with excellent Office 365, Windows, Azure and Active Directory experience. You will be a natural problem solver with a passion for technology. Key requirements include:

• Strong background in 2 nd line IT support and infrastructure management

• Strong knowledge of Windows Server and Windows client environments

• Solid IT hardware experience

• Solid understanding of networking, firewalls, and security best practices

• Flexibility to travel for work

As part of a dynamic team, you will be responsible for the support, maintenance and development of the technical environment. Working with a broad range of technologies you will provide a proactive support service, ensuring systems remain accessible, available and well managed.