IT Analyst

Career Choices Dewis Gyrfa Ltd; Manchester; On-site; GBP 28,000 - 38,000; Full time

Job summary

Career Choices Dewis Gyrfa Ltd partners with a leading professional services organisation to recruit an IT Analyst for their Manchester IT Service team. This role focuses on hands-on IT support and delivering excellent customer service within a modern Microsoft technology environment.

You will be a key contact for employees, delivering remote and face-to-face support as part of a collaborative IT Service team.

Qualifications

• Hands-on IT support experience.
• Strong customer service or IT service desk skills.
• Experience with Active Directory user administration.
• Excellent troubleshooting and problem-solving abilities.
• Experience supporting Microsoft 365 environments.
• Proactive approach and attention to detail.
• Ability to manage workloads and meet SLAs.

Responsibilities

• Providing 1st and 2nd line technical support.
• Managing incidents and service requests through to resolution.
• Supporting desktop PCs, laptops, mobile devices and printers.
• Administering user accounts and assisting with server-related tasks.
• Supporting Microsoft 365 applications including Outlook, Teams, Word and Excel.
• Supporting Windows Desktop and Azure Virtual Desktop (AVD) environments.
• Maintaining accurate documentation and knowledge articles.
• Assisting with IT projects and continuous service improvements.

Job description

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

03/10/2026

About this job

We're partnering with a leading professional services organisation to recruit an IT Analyst for their Manchester based IT Service team.

This is an excellent opportunity for someone with experience in hands-on IT support who enjoys providing exceptional customer service and wants to broaden their technical skills across a modern Microsoft technology environment.

You will act as a key point of contact for employees across the business, delivering high quality technical support both remotely and face-to-face.

Working as part of a collaborative IT Service team, you'll troubleshoot and resolve technical issues while ensuring excellent service delivery and user satisfaction.

Key responsibilities include:

• Providing 1st and 2nd line technical support
• Managing incidents and service requests through to resolution
• Supporting desktop PCs, laptops, mobile devices and printers
• Administering user accounts and assisting with server-related tasks
• Supporting Microsoft 365 applications including Outlook, Teams, Word and Excel
• Supporting Windows Desktop and Azure Virtual Desktop (AVD) environments
• Maintaining accurate documentation and knowledge articles
• Assisting with IT projects and continuous service improvements

If you possess a combination of the following skills, then LET'S TALK!

• Previous experience in a hands-on IT support role
• Strong customer service or IT service desk skills
• Experience with Active Directory user administration
• Excellent troubleshooting and problem-solving abilities
• Experience supporting Microsoft 365 environments
• A proactive approach and strong attention to detail
• The ability to manage workloads effectively and work to service targets and SLAs
• The following skills would be advantageous but not essential: Experience within a professional services environment Exposure to legal sector applications Microsoft certifications or equivalent technical qualifications Experience supporting users across multiple office locations

In return, you will be rewarded with the opportunity to develop technical skills across a broad technology stack; exposure to project work and specialist business applications; modern Manchester city centre office and ongoing career progression and professional development opportunities.