IT Support Analyst

Ashdown Group; London; On-site; GBP 40,000; Full time

Job summary

A UK wide publishing firm is seeking an experienced IT Support Engineer for their Central London office. This role involves 1st & 2nd line support for a mixed IT environment, offering a competitive salary and the opportunity to work in a reputable company.

Qualifications

• Previous experience with 1st & 2nd line IT support.
• Familiarity with a mixed IT environment.

Responsibilities

• Provide remote & onsite support for 250 users.
• Work with the IT Manager on rollout & implementation projects.

Skills

Windows 10

Apple Mac’s

Google Workspace

Office 365

Active Directory

Azure AD

Networks

VPN’s

Windows Server

Azure

Job description

This is a newly created opportunity for an experienced IT Support Engineer to join a UK wide publishing firm at their Central London office near Waterloo. This role is 100% office based and pays £40,000.

To be considered for this position, you will be a confident & outgoing individual with a passion for IT and a positive can-do-attitude.

Working with the IT Manager & another IT Support Engineer, you will be responsible for 1st & 2nd line BAU user remote & onsite support for circa 250 UK users. Although the role will be based at the HQ in Central London, there will be infrequent requirements to visit the other 12 sites on an ad-hoc basis.

To be considered for this position, you will have previous experience with supporting and managing a mixed IT environment:

• Windows 10 & 11 and Apple Mac’s
• Google Workspace &/or Office 365
• Active Directory / Azure AD
• Networks & VPN’s
• Some Windows Server / Azure

Working in the publishing sector, my client has an excellent reputation and a strong consumer following. This will be an exciting role giving you full exposure to the complete IT infrastructure and the chance to work on rollout & implementation projects.

Based in Central London they are within walking distance of Waterloo, Southwark & Blackfriars stations. This role is a 35-hour working week that is full-time in the office.

If you are an experienced & confident IT Support Engineer / 2nd Line Support Analyst looking for a new challenge, please send me your CV immediately.