IT Support Analyst

ITAC Solutions; Birmingham; On-site; GBP 33,000 - 49,000; Full time

Job summary

A growing IT services provider in Birmingham is seeking a Help Desk Support professional to join their dynamic team. The role focuses on providing IT support, troubleshooting Windows issues, and assisting with onboarding new staff. The ideal candidate should have over 2 years of IT support experience and strong interpersonal skills. This position offers a competitive salary range between $45,000 and $65,000, along with opportunities for hands-on IT experience in a supportive environment.

Benefits

Exceptional internal culture

Learning opportunities

Hands-on IT experience

Collaborative environment

Qualifications

• 2+ years of relevant experience in an IT support role or similar.
• Experience supporting Microsoft products.
• Positive, approachable presence with excellent interpersonal skills.

Responsibilities

• Providing basic IT support to staff, including troubleshooting Windows issues.
• Assisting with onboarding new staff by setting up laptops.
• Updating documentation and performing occasional data entry tasks.
• Managing and shipping equipment as needed.
• Ensuring under‑desk wiring is organized and efficient.

Skills

Troubleshooting Windows issues

Interpersonal skills

Desire to learn

Job description

Are you ready to be the go-to problem solver in a dynamic, fast-growing environment? Our client is looking for a positive individual to join their team as a Help Desk Support professional. In this role, you’ll make an immediate impact by keeping their systems and team running smoothly, all while gaining hands‑on IT experience in a collaborative and supportive setting.

Benefits & Extras

• Work with an organization recognized for its exceptional internal culture.
• Be part of a rapidly growing company with plenty of learning opportunities.
• Gain hands‑on experience with a variety of IT systems and support tasks.
• Collaborative and team‑oriented environment.
• Exposure to a mix of technical and administrative responsibilities.

Compensation

Pay: $45,000 – $65,000 DOE

What You’ll Be Doing

• Providing basic IT support to staff, including troubleshooting Windows issues (e.g., microphone or monitor setups).
• Assisting with onboarding new staff by setting up laptops and docking stations.
• Updating documentation and performing occasional data entry tasks.
• Managing and shipping equipment as needed.
• Ensuring under‑desk wiring is organized and efficient.

What You’ll Need to be Considered

• 2+ years of relevant experience in an IT support role or similar
• Experience supporting Microsoft products.
• A positive, approachable presence with excellent interpersonal skills.
• A strong desire to learn and contribute to a growing team.