IT Specialist - Hybrid Support & Okta Expert

Clio; Greater Manchester; Hybrid; GBP 54,000 - 73,000; Full time

Benefits offered by this job

Hybrid work

25 days holiday + bank holidays

Private Healthcare with Life Insurance

Pension contribution

Professional development and growth

Clioversary recognition

Job summary

Clio is hiring an IT Specialist to join the IT Squad in a hybrid Manchester role (2 days in the office). You will support Clio employees globally, manage devices, and optimize access and security with Okta.

The role emphasizes proactive automation, strong ticket handling, and cross-functional collaboration to keep teams productive. Strong communication is essential as you explain technical concepts to diverse audiences.

Qualifications

• 2+ years hands-on IT support experience.
• Okta Workflows, SCIM provisioning, groups/rules in Okta.
• Experience handling inbound tickets from submission to resolution.
• Comfort supporting macOS, iOS, and Windows across 2500+ endpoints.
• Familiarity with Slack, Zoom, Confluence, Microsoft Office, Adobe, 1Password, Salesforce, GSuite, and GitHub for end-user support.

Responsibilities

• Provide world-class IT support to employees globally, handling tickets end-to-end.
• Document troubleshooting steps clearly and communicate solutions to end users.
• Assist onboarding of new employees, manage system access and various technologies.
• Maintain hardware inventory and asset lifecycle; coordinate procurement with vendors.
• Configure and support Okta, Slack, Google Workspace, and MAC environments.
• Support macOS, iOS, and Windows across 2500+ endpoints.

Skills

IT support

Communication

Tools

Okta

Slack

Google Workspace

macOS

Windows

Confluence

Microsoft Office

GitHub

1Password

Salesforce

Job description

Clio is hiring an IT Specialist to join the IT Squad in a hybrid Manchester role (2 days in the office). You will support Clio employees globally, manage devices, and optimize access and security with Okta.

The role emphasizes proactive automation, strong ticket handling, and cross-functional collaboration to keep teams productive. Strong communication is essential as you explain technical concepts to diverse audiences.