IT Specialist: Okta & Mac Expert (Hybrid)

VLEX NETWORKS S.L.U.; Manchester; Hybrid; GBP 54,000 - 73,000; Full time

Benefits offered by this job

Hybrid work

Private Healthcare

Pension

25 days holiday

Professional development

Job summary

Clio is seeking an IT Specialist to join the IT Squad in Manchester, working 2 days in the office. You will provide world-class IT support across global teams, manage tickets end-to-end, and assist with onboarding, asset management, and procurement.

Strong Okta skills and experience with Slack, Google Workspace, macOS, iOS, and Windows are essential. The role offers a competitive salary, hybrid work environment, 25 days holiday, private healthcare, pension, and professional development

Qualifications

• 2+ years of hands-on experience in IT support or related roles.

Responsibilities

• Providing world-class IT support to Clio employees globally, managing inbound tickets from submission to resolution.
• Documenting troubleshooting steps in detail and communicating solutions clearly to end users.
• Supporting the onboarding process for new employees, managing access to systems, applications, and various technologies.
• Maintaining an accurate and up-to-date hardware inventory using asset management tools, ensuring smooth asset lifecycle management.
• Procurement and logistics for hardware and software, coordinating orders, deliveries, and repairs with vendors.

Skills

Okta

Slack

Google Workspace

MAC

Okta Workflows

SCIM provisioning

Windows support

End-user support

Tools

Confluence

Microsoft Office

GitHub

Salesforce

1Password

Zoom

Job description

Clio is seeking an IT Specialist to join the IT Squad in Manchester, working 2 days in the office. You will provide world-class IT support across global teams, manage tickets end-to-end, and assist with onboarding, asset management, and procurement.

Strong Okta skills and experience with Slack, Google Workspace, macOS, iOS, and Windows are essential. The role offers a competitive salary, hybrid work environment, 25 days holiday, private healthcare, pension, and professional development