IT Solutions Engineer: Onsite Tech Support & Troubleshooting

Emplyfy; Tandridge; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days' paid holiday annually

Job summary

Emplyfy, a global high-tech MSP, seeks an experienced IT Solutions Engineer to support customer environments and perform on-site installations. The role blends client interaction with technical troubleshooting and infrastructure upkeep.

Responsibilities include managing incidents, maintaining documentation, and escalations as needed. Applicants should have 5+ years in IT and strong customer-facing communication skills.

Qualifications

• 5+ years' experience in a similar IT position.
• Cyber Essentials and GDPR security standards and their implementation (mandatory).
• Microsoft 365, including Email, SharePoint, Teams and OneDrive (mandatory).
• Microsoft Intune, RMM solutions and telephone platforms.
• Network infrastructure, installation and maintenance, including routers, switches, APs, DHCP, DNS, TCP/IP, VLANs and firewalls.
• Working proactively alongside external service providers.
• Following recognised industry standards, processes and best practices.
• Windows Server 2016, 2019 and 2022, including Group Policy and security policies.
• Azure administration and implementation.
• Windows 10, Windows 11 and Mac environments.
• Client builds, imaging and system deployment.
• Strong customer-facing skills and excellent written and verbal communication.
• The ability to investigate and resolve issues independently.
• A cooperative, professional and team-focused approach.

Responsibilities

• Provide customers with responsive and professional technical assistance.
• Attend customer sites to resolve technical issues, carry out installations and complete scheduled maintenance.
• Manage incoming incidents and service requests through the company's Service Desk.
• Keep customers informed throughout the support process and work within SLA requirements.
• Identify issues requiring escalation and bring high-priority matters to Management's attention.
• Review workload and establish priorities to ensure business objectives are achieved.
• Monitor customer systems and environments, ensuring technology continues to meet required business standards.
• Install, configure, test, maintain and repair IT hardware and software.
• Record technical activity accurately and maintain documentation for unresolved work.
• Handle urgent incidents both remotely and at customer premises.

Skills

Customer-facing skills

Written & verbal communication

Independent problem solving

Team-oriented

Tools

Microsoft 365

Microsoft Intune

RMM solutions

Azure

DNS/DHCP/TCP-IP

Job description

Emplyfy, a global high-tech MSP, seeks an experienced IT Solutions Engineer to support customer environments and perform on-site installations. The role blends client interaction with technical troubleshooting and infrastructure upkeep.

Responsibilities include managing incidents, maintaining documentation, and escalations as needed. Applicants should have 5+ years in IT and strong customer-facing communication skills.