IT Solutions Engineer: On-Site Tech Support & Installations

Emplyfy; Sunbury-on-Thames; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days paid holiday

Job summary

Emplyfy is seeking an experienced IT Solutions Engineer to join our international high-tech MSP, delivering hands-on technical support to a range of recognised businesses. The role blends customer interaction, troubleshooting, and infrastructure maintenance with on-site deployments at client locations, ensuring SLA-adherent service and clear communication with stakeholders.

You will diagnose issues, install and configure hardware and software, and document activities while collaborating with

Qualifications

• Minimum 5 years' experience in a similar IT position.
• Mandatory: Cyber Essentials and GDPR security standards implementation.
• Mandatory: Microsoft 365 suite including Email, SharePoint, Teams and OneDrive.
• Experience with Microsoft Intune, RMM solutions and telephone platforms.
• Networking knowledge: routers, switches, DHCP, DNS, TCP/IP, VLANs and firewalls.
• Experience working with external service providers.
• Familiarity with Windows Server 2016/2019/2022 and Group Policy.
• Azure administration and implementation.
• Experience with Windows 10/11 and Mac environments.
• Experience with client builds, imaging and system deployment.
• Excellent written and verbal communication; customer-facing skills.
• Ability to investigate and resolve issues independently.
• Cooperative, professional and team-focused approach.

Responsibilities

• Provide customers with responsive and professional technical assistance.
• Attend customer sites to resolve issues, install and maintain systems.
• Manage incidents and service requests via the Service Desk.
• Keep customers informed and work within SLA requirements.
• Escalate high-priority matters to Management.
• Review workload and establish priorities to meet objectives.
• Monitor customer environments to ensure standards.
• Install, configure, test, maintain and repair hardware and software.
• Document technical activity and unresolved work.
• Handle urgent incidents remotely and on customer premises.

Skills

Customer-facing skills

Written and verbal communication

Problem solving

Team player

Proactive mindset

Tools

Microsoft 365

Microsoft Intune

RMM solutions

Azure

Networking basics

Job description

Emplyfy is seeking an experienced IT Solutions Engineer to join our international high-tech MSP, delivering hands-on technical support to a range of recognised businesses. The role blends customer interaction, troubleshooting, and infrastructure maintenance with on-site deployments at client locations, ensuring SLA-adherent service and clear communication with stakeholders.

You will diagnose issues, install and configure hardware and software, and document activities while collaborating with