IT Solutions Engineer — On‑Site & Remote Support

Emplyfy; Wokingham; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days of paid holiday

Job summary

Emplyfy is seeking an experienced IT Solutions Engineer to provide technical support and on-site assistance to client environments across the UK. The role combines incident handling, troubleshooting, and hands-on infrastructure work at customer locations.

With 5+ years in IT, you will manage service requests, perform installations, ensure SLA adherence, and collaborate with external service providers to keep systems secure and up-to-date.

Qualifications

• Minimum 5 years' IT experience in a similar role.
• Knowledge of Cyber Essentials and GDPR implementations.
• Proficiency with Microsoft 365 (Email, SharePoint, Teams, OneDrive).
• Experience with Windows Server 2016/2019/2022 and Azure.
• Strong customer-facing communication.

Responsibilities

• Provide customers with responsive and professional technical assistance.
• Attend customer sites to resolve technical issues, installations and maintenance.
• Manage incidents and service requests through the Service Desk.
• Keep customers informed and meet SLA requirements.
• Escalate high-priority matters to Management.
• Review workload and set priorities to achieve business objectives.
• Monitor customer systems to ensure standards.
• Install, configure, test, maintain and repair IT hardware and software.
• Record technical activity and maintain unresolved-work documentation.
• Handle urgent incidents remotely or at customer premises.

Skills

Customer-facing skills

Written and verbal communication

Independent problem solving

Team-oriented approach

Tools

Microsoft 365

Microsoft Intune

RMM solutions

Azure

Job description

Emplyfy is seeking an experienced IT Solutions Engineer to provide technical support and on-site assistance to client environments across the UK. The role combines incident handling, troubleshooting, and hands-on infrastructure work at customer locations.

With 5+ years in IT, you will manage service requests, perform installations, ensure SLA adherence, and collaborate with external service providers to keep systems secure and up-to-date.