IT Solutions Engineer: Client IT & Security Pro

Emplyfy; Stevenage; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days paid holiday

Job summary

Emplyfy is seeking an IT Solutions Engineer to join our international MSP, delivering technical support and infrastructure help across client environments. The role combines customer interaction, troubleshooting, and on-site work.

You will respond to incidents, install and configure IT hardware and software, and ensure services meet SLA requirements. A minimum of five years' experience and strong communication skills are essential.

Qualifications

• Minimum 5 years' experience in IT support or similar role.
• Experience delivering technical assistance to customers.
• Experience on-site at customer locations and remote support.

Responsibilities

• Provide customers with responsive and professional technical assistance.
• Attend customer sites to resolve issues, install and maintain systems.
• Manage incidents and service requests via the Service Desk.
• Keep customers informed during the support process within SLA.
• Escalate high-priority issues to management as needed.
• Review workload, establish priorities to meet business objectives.
• Monitor customer systems to ensure tech meets business standards.
• Record technical activity and maintain unresolved-work documentation.
• Handle urgent incidents both remotely and at client sites.

Skills

Customer-facing skills

Written and verbal communication

Problem solving

Team-oriented

Independent worker

Tools

Microsoft 365

SharePoint

Teams

OneDrive

Microsoft Intune

RMM solutions

Azure

Windows Server 2016/2019/2022

Networking basics (Routers, switches, DHCP, DNS)

Job description

Emplyfy is seeking an IT Solutions Engineer to join our international MSP, delivering technical support and infrastructure help across client environments. The role combines customer interaction, troubleshooting, and on-site work.

You will respond to incidents, install and configure IT hardware and software, and ensure services meet SLA requirements. A minimum of five years' experience and strong communication skills are essential.