IT Service Transition & Design Lead

Matalan; Knowsley; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

20% staff discount

Thrive Recognition Scheme

Wellbeing support

Life Assurance

Retail Rewards platform

Pension Scheme

Career development

Job summary

Matalan is seeking an IT Service Transition & Design Manager to lead end-to-end service transitions and ensure new technologies are designed, delivered and embedded effectively across the business. You will collaborate with technology teams, stakeholders and suppliers to ensure services are scalable, secure and fit for purpose.

The role focuses on planning, readiness, go-live and early-life support, shaping operating models and facilitating workshops to translate business needs into sustainable

Qualifications

• Proven experience delivering complex service transitions in an enterprise environment.
• Strong ITIL/ITSM knowledge.
• Experience creating service design, operational readiness and support documentation.
• Strong stakeholder management, communication and facilitation skills.
• Experience defining operating and support models.
• Strong governance, planning, risk and dependency management skills.
• Experience working with third-party suppliers or managed service providers.

Responsibilities

• Lead end-to-end service transitions, from planning and readiness through to go-live and hypercare.
• Develop transition plans, governance and readiness criteria, managing risks, issues and dependencies.
• Design scalable, secure and operationally viable services aligned to business and colleague needs.
• Define operating and support models, including SLAs/XLAs, KPIs, monitoring, escalation and continuity requirements.
• Facilitate service design workshops and map customer and operational journeys to identify improvements.
• Work closely with technology, business, operations and third-party suppliers to ensure smooth delivery.
• Ensure services are fully operationally accepted and successfully embedded into Business as Usual.
• Drive ITSM best practice and continuous improvement across transitioned services.

Job description

Matalan is seeking an IT Service Transition & Design Manager to lead end-to-end service transitions and ensure new technologies are designed, delivered and embedded effectively across the business. You will collaborate with technology teams, stakeholders and suppliers to ensure services are scalable, secure and fit for purpose.

The role focuses on planning, readiness, go-live and early-life support, shaping operating models and facilitating workshops to translate business needs into sustainable