IT Service Manager – Drive Reliable IT Operations

Lincolnshire Co-op; Lincoln; On-site; GBP 80,000 - 100,000; Full time

Job summary

A regional cooperative in England is seeking an IT Service Manager to deliver high-quality IT services and maintain strong relationships with internal customers. The ideal candidate will have a degree in IT or related fields, proven experience in a similar role, and a strong understanding of ITIL principles. This role offers the opportunity to make a significant impact on service delivery and come with competitive benefits including annual leave, pension scheme, and colleague discounts.

Benefits

30 days annual leave

Pension scheme with up to 12% employer contributions

Generous colleague discount rates

Annual discretionary bonuses

Qualifications

• Proven experience as an IT Service Manager or in a similar role.
• Strong understanding of ITIL principles and practices.
• Experience in managing service transition activities.

Responsibilities

• Deliver high-quality IT services and ensure they meet SLAs.
• Manage IT service relationships with internal customers.
• Oversee performance of IT suppliers and drive initiatives for improvement.

Skills

Customer service

Relationship management

Analytical skills

Problem-solving

Education

Degree in Information Technology or related field

Job description

A regional cooperative in England is seeking an IT Service Manager to deliver high-quality IT services and maintain strong relationships with internal customers. The ideal candidate will have a degree in IT or related fields, proven experience in a similar role, and a strong understanding of ITIL principles. This role offers the opportunity to make a significant impact on service delivery and come with competitive benefits including annual leave, pension scheme, and colleague discounts.