IT Service Lead — Demand & Governance Expert

Summer-Browning Associates; Aberdeen City; Presencial; GBP 55.000 - 75.000; Jornada completa

Descripción de la vacante

Summer-Browning Associates is supporting a public sector client in Aberdeen, seeking an experienced IT Service Manager for an initial six-month contract. The role focuses on managing IT and digital service requests, governing processes, and delivering reporting to senior leadership.

The ideal candidate has strong ITSM, demand or BRM experience, and a track record of coordinating with third-party providers. IT governance, investment approvals, assurance processes, and familiarity with ITIL are

Formación

• Experience in IT Service Management or related disciplines.
• Experience managing and prioritising IT and digital service requests.
• Experience commissioning services through shared service providers or third-party suppliers.
• Good understanding of IT governance, investment approvals and assurance processes.
• Strong stakeholder management skills, including engagement with senior leadership.
• Experience developing and implementing IT service management processes and reporting.
• Knowledge of ITIL or equivalent frameworks advantageous.

Conocimientos

IT service management

Demand management

Business relationship management

IT governance

Stakeholder management

IT service reporting

ITIL knowledge

Descripción del empleo

Summer-Browning Associates is supporting a public sector client in Aberdeen, seeking an experienced IT Service Manager for an initial six-month contract. The role focuses on managing IT and digital service requests, governing processes, and delivering reporting to senior leadership.

The ideal candidate has strong ITSM, demand or BRM experience, and a track record of coordinating with third-party providers. IT governance, investment approvals, assurance processes, and familiarity with ITIL are