IT Service Manager | Service Delivery Lead (Aberdeen)

Summer Browning Associates; Aberdeen City; Sur place; GBP 101 000 - 138 000; Plein temps

Résumé du poste

Summer-Browning Associates is seeking an IT Service Manager for an initial 6-month contract in Aberdeen, with four days onsite. The role focuses on managing IT and digital service requests, governance, and supplier relationships to deliver reliable IT services.

The ideal candidate will bring strong ITSM experience, BRM capabilities, and familiarity with ITIL or equivalent frameworks, enabling effective governance and senior stakeholder engagement.

Qualifications

• Strong experience in IT Service Management, Demand Management or BRM.
• Experience prioritising IT and digital service requests.
• Experience commissioning services through shared providers or third-party suppliers.
• Good understanding of IT governance, investment approvals and assurance processes.
• Strong stakeholder management with senior leadership.
• Experience developing and implementing ITSM processes and reporting.
• Knowledge of ITIL or equivalent frameworks is advantageous.

Connaissances

IT Service Management

Demand Management

Business Relationship Management

Description du poste

Summer-Browning Associates is seeking an IT Service Manager for an initial 6-month contract in Aberdeen, with four days onsite. The role focuses on managing IT and digital service requests, governance, and supplier relationships to deliver reliable IT services.

The ideal candidate will bring strong ITSM experience, BRM capabilities, and familiarity with ITIL or equivalent frameworks, enabling effective governance and senior stakeholder engagement.