IT Services Manager - Inside IR35 - Aberdeen

Morson Group; Aberdeen City; On-site; GBP 111,000 - 129,000; Full time

Job summary

Morson Group is seeking an experienced IT Service Manager to establish and operate a central digital demand function in Aberdeen. The role focuses on capturing, prioritising and routing demand, working with senior stakeholders, shared service providers and suppliers to create visibility of workload, capacity and priorities across the organisation.

You will implement repeatable processes, templates and service documentation, maintain demand and capacity reporting, and support governance,

Qualifications

• Experience in IT service delivery and demand management.
• Ability to prioritise and route requests.
• Experience with suppliers and shared service environments.
• Strong governance and reporting capabilities.
• Proven track record creating repeatable processes.

Responsibilities

• Establish and manage a central intake process for digital and IT demand.
• Assess, prioritise and route incoming requests.
• Coordinate delivery requests with internal teams, providers and suppliers.
• Support governance, approvals and investment processes.
• Maintain demand and capacity reporting.
• Engage senior stakeholders on prioritisation decisions.
• Produce portfolio and management reporting.
• Create repeatable processes, templates and service documentation.

Skills

IT Service Management

Demand Management

Business Relationship Management

Stakeholder Management

Governance & Reporting

Operational Process Design

Job description

IT Service Manager
Aberdeen (4 Days Onsite) | 6 Month Contract | Inside IR35

Were looking for an experienced IT Service Manager to establish and operate a central digital demand function within a growing organisation.

Youll act as the primary gateway for digital and technology requests, ensuring demand is captured, prioritised and routed effectively. Working closely with senior stakeholders, shared service providers and suppliers, youll create a structured process that provides visibility of workload, capacity and priorities across the organisation.

Key Responsibilities

• Establish and manage a central intake process for digital and IT demand.
• Assess, prioritise and route incoming requests.
• Coordinate delivery requests with internal teams, shared service providers and external suppliers.
• Support governance, approvals and investment processes.
• Maintain demand and capacity reporting.
• Engage senior stakeholders on prioritisation decisions.
• Produce portfolio and management reporting.
• Create repeatable processes, templates and service documentation.

Required Experience

• IT Service Management, Demand Management or Business Relationship Management.
• Managing and prioritising technology demand.
• Working with suppliers, managed service providers or shared service environments.
• Governance, approvals and stakeholder management.
• Service reporting and portfolio oversight.
• Creating and implementing operational processes.

Desirable

• Public sector experience.
• ITIL certification or equivalent.
• Experience supporting organisational growth or transformation.