IT Service Manager / Service Lead

Summer Browning; Aberdeen City; On-site; GBP 83,000 - 120,000; Full time

Job summary

Summer-Browning Associates is seeking an experienced IT Service Manager for an initial 6-month contract in Aberdeen (4 days onsite). The role requires strong IT service management, governance, and stakeholder engagement skills to manage IT service requests and liaise with third-party providers within an Inside IR35 framework.

The ideal candidate will have hands-on experience in IT service delivery, reporting, and ITIL knowledge to support governance and assurance processes for a public sector

Qualifications

• Strong experience in IT Service Management, Demand Management or Business Relationship Management.
• Experience managing and prioritising IT and digital service requests.
• Experience commissioning services through shared service providers or third-party suppliers.
• Good understanding of IT governance, investment approvals and assurance processes.
• Strong stakeholder management skills, including engagement with senior leadership.
• Experience developing and implementing IT service management processes and reporting.
• Knowledge of ITIL or equivalent frameworks would be advantageous.

Skills

IT Service Management

Demand Management

Business Relationship Management

IT governance

Stakeholder management

ITIL

Service requests management

Third-party supplier management

Job description

IT Service Manager | Service Lead

Location: Aberdeen (4 days onsite)
Contract: 6 Months
Rate: Competitive | Inside IR35
Clearance: BPSS

Summer-Browning Associates is currently supporting our public sector client, who is seeking an experienced IT Service Manager for an initial 6-month contract.

The ideal candidate will have:

• Strong experience in IT Service Management, Demand Management or Business Relationship Management.
• Experience managing and prioritising IT and digital service requests.
• Experience commissioning services through shared service providers or third-party suppliers.
• Good understanding of IT governance, investment approvals and assurance processes.
• Strong stakeholder management skills, including engagement with senior leadership.
• Experience developing and implementing IT service management processes and reporting.
• Knowledge of ITIL or equivalent frameworks would be advantageous.