IT Service Manager – 15744

Comxps Ltd; Aberdeen City; On-site; GBP 65,000 - 101,000; Full time

Job summary

Comxps Ltd is seeking a qualified professional to lead demand management and governance across an IT/digital function, including service desk coordination and stakeholder engagement. The role focuses on commissioning work from MSPs or internal suppliers, from business need through to service acceptance.

The candidate should be comfortable designing repeatable processes, running day-to-day operations, and handing over well-documented procedures to the team.

Qualifications

• Experience running demand management or service desk for an IT/digital function.

Responsibilities

• Experience commissioning work from a shared service, managed service provider or internal supplier, from business need through to service acceptance.
• Working knowledge of investment approval and governance processes, and the judgement to recognise what needs formal approval before it proceeds.
• Credible with senior stakeholders, able to hold a prioritisation line without an established mandate.
• Hands on: willing to design the process and personally run it day to day, including the reporting.
• Able to leave a documented, repeatable process behind and hand it over cleanly.

Skills

Demand management

Service desk

Business relationship management

Commissioning MSP/internal supplier

Governance processes

Stakeholder management

Process design

Reporting

Job description

Salary: £To be confirmed on application (our client has asked for this not to be advertised).

Contracting Authority: Government Client

Contract Length: 6 months

Clearance: BPSS

Essential

• Experience running demand management, service desk or business relationship management for an IT or digital function, including triage and prioritisation.
• Experience commissioning work from a shared service, managed service provider or internal supplier, from business need through to service acceptance.
• Working knowledge of investment approval and governance processes, and the judgement to recognise what needs formal approval before it proceeds.
• Credible with senior stakeholders, able to hold a prioritisation line without an established mandate.
• Hands on: willing to design the process and personally run it day to day, including the reporting.
• Able to leave a documented, repeatable process behind and hand it over cleanly.

Desirable

• Experience in a new or rapidly growing organisation, or one separating from shared corporate services.
• Public sector or arm's length body experience, including familiarity with government digital and IT governance.
• Service management practice (ITIL or equivalent).

Our dedicated team would be pleased to discuss in more detail how we may be able to help