IT Service Manager - Government | Demand & Service Delivery

Comxps Ltd; Aberdeen City; Presencial; GBP 65.000 - 101.000; Jornada completa

Descripción de la vacante

Comxps Ltd is seeking a qualified professional to lead demand management and governance across an IT/digital function, including service desk coordination and stakeholder engagement. The role focuses on commissioning work from MSPs or internal suppliers, from business need through to service acceptance.

The candidate should be comfortable designing repeatable processes, running day-to-day operations, and handing over well-documented procedures to the team.

Formación

• Experience running demand management or service desk for an IT/digital function.

Responsabilidades

• Experience commissioning work from a shared service, managed service provider or internal supplier, from business need through to service acceptance.
• Working knowledge of investment approval and governance processes, and the judgement to recognise what needs formal approval before it proceeds.
• Credible with senior stakeholders, able to hold a prioritisation line without an established mandate.
• Hands on: willing to design the process and personally run it day to day, including the reporting.
• Able to leave a documented, repeatable process behind and hand it over cleanly.

Conocimientos

Demand management

Service desk

Business relationship management

Commissioning MSP/internal supplier

Governance processes

Stakeholder management

Process design

Reporting

Descripción del empleo

Comxps Ltd is seeking a qualified professional to lead demand management and governance across an IT/digital function, including service desk coordination and stakeholder engagement. The role focuses on commissioning work from MSPs or internal suppliers, from business need through to service acceptance.

The candidate should be comfortable designing repeatable processes, running day-to-day operations, and handing over well-documented procedures to the team.