IT Demand & Service Manager — Central Intake Lead

Morson Group; Aberdeen City; Presencial; GBP 111.000 - 129.000; Jornada completa

Descripción de la vacante

Morson Group is seeking an experienced IT Service Manager to establish and operate a central digital demand function in Aberdeen. The role focuses on capturing, prioritising and routing demand, working with senior stakeholders, shared service providers and suppliers to create visibility of workload, capacity and priorities across the organisation.

You will implement repeatable processes, templates and service documentation, maintain demand and capacity reporting, and support governance,

Formación

• Experience in IT service delivery and demand management.
• Ability to prioritise and route requests.
• Experience with suppliers and shared service environments.
• Strong governance and reporting capabilities.
• Proven track record creating repeatable processes.

Responsabilidades

• Establish and manage a central intake process for digital and IT demand.
• Assess, prioritise and route incoming requests.
• Coordinate delivery requests with internal teams, providers and suppliers.
• Support governance, approvals and investment processes.
• Maintain demand and capacity reporting.
• Engage senior stakeholders on prioritisation decisions.
• Produce portfolio and management reporting.
• Create repeatable processes, templates and service documentation.

Conocimientos

IT Service Management

Demand Management

Business Relationship Management

Stakeholder Management

Governance & Reporting

Operational Process Design

Descripción del empleo

Morson Group is seeking an experienced IT Service Manager to establish and operate a central digital demand function in Aberdeen. The role focuses on capturing, prioritising and routing demand, working with senior stakeholders, shared service providers and suppliers to create visibility of workload, capacity and priorities across the organisation.

You will implement repeatable processes, templates and service documentation, maintain demand and capacity reporting, and support governance,