IT Service Manager / Service Lead

Summer Browning Associates; Aberdeen City; On-site; GBP 101,000 - 138,000; Full time

Job summary

Summer-Browning Associates is seeking an IT Service Manager for an initial 6-month contract in Aberdeen, with four days onsite. The role focuses on managing IT and digital service requests, governance, and supplier relationships to deliver reliable IT services.

The ideal candidate will bring strong ITSM experience, BRM capabilities, and familiarity with ITIL or equivalent frameworks, enabling effective governance and senior stakeholder engagement.

Qualifications

• Strong experience in IT Service Management, Demand Management or BRM.
• Experience prioritising IT and digital service requests.
• Experience commissioning services through shared providers or third-party suppliers.
• Good understanding of IT governance, investment approvals and assurance processes.
• Strong stakeholder management with senior leadership.
• Experience developing and implementing ITSM processes and reporting.
• Knowledge of ITIL or equivalent frameworks is advantageous.

Skills

IT Service Management

Demand Management

Business Relationship Management

Job description

IT Service Manager | Service Lead

Location: Aberdeen (4 days onsite)

Contract: 6 Months

Rate: Competitive | Inside IR35

Clearance: BPSS

Summer-Browning Associates is currently supporting our public sector client, who is seeking an experienced IT Service Manager for an initial 6-month contract.

The ideal candidate will have:

• Strong experience in IT Service Management, Demand Management or Business Relationship Management.
• Experience managing and prioritising IT and digital service requests.
• Experience commissioning services through shared service providers or third-party suppliers.
• Good understanding of IT governance, investment approvals and assurance processes.
• Strong stakeholder management skills, including engagement with senior leadership.
• Experience developing and implementing IT service management processes and reporting.
• Knowledge of ITIL or equivalent frameworks would be advantageous.