IT Service Desk Specialist - 24/7 Shifts (6-Month)

LA International; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading IT service provider based in Crawley is seeking a Service Desk Associate for an initial 6-month contract. The role involves responding to user inquiries and troubleshooting IT issues while providing excellent customer service in a 24/7 shift environment. Ideal candidates will possess strong communication skills and technical proficiency. This is an excellent opportunity for anyone looking to advance their career in a supportive and dynamic company.

Responsibilities

• Respond to user inquiries via phone, email, chat, or ticketing systems.
• Act as the initial point of contact for IT issues, logging and tracking incidents.
• Diagnose and resolve common IT problems, escalating complex issues to higher levels.
• Possess a solid understanding of IT infrastructure.
• Be proficient in using IT service management (ITSM) tools and ticketing systems.
• Accurately document all incidents, solutions, and actions taken.
• Identify trends and patterns in user issues to proactively address potential problems.
• Contribute to the development and maintenance of knowledge base articles.

Skills

Good communication skills both verbal and written

Technical proficiency L1.5

Positive attitude towards work

Multitasking skills

Effective listening skills

Problem solving and analytical skills

Job description

A leading IT service provider based in Crawley is seeking a Service Desk Associate for an initial 6-month contract. The role involves responding to user inquiries and troubleshooting IT issues while providing excellent customer service in a 24/7 shift environment. Ideal candidates will possess strong communication skills and technical proficiency. This is an excellent opportunity for anyone looking to advance their career in a supportive and dynamic company.