Growth IT Support Engineer - 1st/2nd Line (Manchester)

Candour; Manchester; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Pet-friendly office environment

Employee ownership scheme

Subsidised meals

Flexible working atmosphere

Job summary

A well-established UK organisation is seeking a 1st / 2nd Line Support Engineer to join their internal IT team in Manchester. The role involves providing support across various IT issues, troubleshooting systems, and ensuring excellent customer service. Ideal candidates will have previous experience in IT support and possess strong communication skills. The organisation boasts a supportive culture, progression opportunities, and a pet-friendly working environment with flexible hours.

Qualifications

• Previous experience in 1st / 2nd line IT support is essential.
• Proficient in Office 365, Active Directory, and Networking.
• Excellent problem-solving skills and customer communication.

Responsibilities

• Provide 1st/2nd line support for IT issues.
• Escalate 2nd line issues with networks and servers.
• Troubleshoot Windows OS and Office 365.

Skills

1st/2nd line IT support experience

Proficient in O365

Active Directory

Networking knowledge

Strong troubleshooting skills

Customer-focused communication

Job description

A well-established UK organisation is seeking a 1st / 2nd Line Support Engineer to join their internal IT team in Manchester. The role involves providing support across various IT issues, troubleshooting systems, and ensuring excellent customer service. Ideal candidates will have previous experience in IT support and possess strong communication skills. The organisation boasts a supportive culture, progression opportunities, and a pet-friendly working environment with flexible hours.