1st/2nd Line Support Engineer

1 Tech Staffing Ltd

Rochdale

On-site

GBP 25,000 - 32,000

Full time

2 days ago

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Benefits offered by this job

Career progression opportunities

Funded training and certifications

25 days holiday + Bank Holidays

Job summary

1 Tech Staffing Ltd is seeking an IT Service Desk Engineer to join a well-established tech company in Greater Manchester. This role involves providing 1st and 2nd line support, troubleshooting hardware, software and networking issues, and delivering excellent customer service.

You will support Microsoft 365, Windows 10/11 and Active Directory environments, manage tickets, and ensure tasks are completed within SLAs. A proactive communicator with good problem-solving skills will thrive here.

Qualifications

Experience in IT service desk / IT support (1st/2nd line).
Familiarity with Microsoft 365, Windows 10/11 and Active Directory/Entra ID.
Understanding of DNS, DHCP, TCP/IP and VPNs.

Responsibilities

Provide 1st and 2nd line technical support.
Troubleshoot hardware, software and networking issues.
Support Microsoft 365, Windows and Active Directory environments.
Manage support tickets and resolve issues within SLAs.
Deliver excellent customer service.

Skills

Troubleshooting

Customer service

Communication

Problem-solving

Teamwork

Tools

Microsoft 365

Windows OS

Active Directory

Entra ID

DNS

DHCP

TCP/IP

VPNs

Job description

IT Service Desk Engineer

We are looking for a 1st / 2nd Line Engineer to join a well-established tech company in Greater Manchester. This is a great opportunity to join a supportive technical team, work with a variety of technologies and develop your IT career.

Key Responsibilities