1st Line IT Service Desk Technician - On-site 3 days a week

Stelvio Inc.; Stretford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A technology company in Stretford is seeking a proactive 1st Line Service Desk Technician to provide technical support for hardware and software issues. The ideal candidate will have experience in a service desk environment, excellent communication, and problem-solving skills. This role requires diagnosing issues, managing tickets, and supporting the IT team with a focus on customer service excellence.

Qualifications

• 6 months experience in a customer service or technical support role is preferred.
• Knowledge of Microsoft Windows OS / Office 365 / Azure Virtual Desktop.
• Detailed knowledge of Azure AD.
• Experience working in a service desk / customer facing role.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work effectively under pressure and prioritise tasks.
• Enthusiasm for learning and developing new skills in the IT field.

Responsibilities

• Respond to incoming service desk queries, emails, and tickets in a timely and professional manner.
• Provide friendly and supportive first-line technical support for hardware and software issues.
• Diagnose and troubleshoot technical problems, escalating more complex issues.
• Log all support activities and resolutions accurately in the ticketing system.
• Set up and configure user accounts, permissions, and access rights.
• Assist with basic network and system administration tasks as required.
• Ensure all IT equipment and systems adhere to security policies and procedures.

Skills

Customer service

Technical support

Problem-solving skills

Communication skills

Attention to detail

Tools

Microsoft Windows OS

Office 365

Azure Virtual Desktop

Azure AD

Job description

A technology company in Stretford is seeking a proactive 1st Line Service Desk Technician to provide technical support for hardware and software issues. The ideal candidate will have experience in a service desk environment, excellent communication, and problem-solving skills. This role requires diagnosing issues, managing tickets, and supporting the IT team with a focus on customer service excellence.