IT Service Desk Engineer

Beech Hall School Ltd; Huddersfield; Hybrid; GBP 16,000 - 19,000; Full time

Job summary

Blenheim Schools is hiring an IT Service Desk Engineer in Huddersfield. The role focuses on 2nd line support for diverse IT systems, cloud services, and a mix of onsite and remote user assistance.

You’ll help shape reliable IT services while working with modern technologies in a busy school environment. Ideal candidates have Microsoft 365, Active Directory, Azure AD experience, and strong troubleshooting and communication skills.

Qualifications

• Experience in an IT Support, Service Desk, Desktop Support, or IT Engineer role.
• Strong knowledge of Microsoft 365, Active Directory, Azure AD, and Windows environments.
• Experience supporting cloud services, hardware, software, and end-user devices.
• Good understanding of networking technologies, including LAN/WAN and Cisco Meraki.
• Experience with device management platforms such as Intune or Jamf.

Responsibilities

• Providing 2nd line technical support for a wide range of IT systems and users.
• Troubleshooting and resolving complex hardware, software, network, and cloud-related issues.
• Supporting Microsoft 365, Azure AD, Active Directory, Google Workspace, and business-critical applications.
• Managing user accounts, permissions, and device deployments.
• Supporting laptops, mobile devices, printers, telephony, and network infrastructure.
• Using Microsoft Intune and/or Jamf to manage and maintain devices.
• Identifying trends, investigating recurring issues, and driving service improvements.
• Contributing to IT projects, technology rollouts, and continuous improvement initiatives.
• Acting as an escalation point and technical expert within the support team.

Skills

Microsoft 365

Active Directory

Azure AD

Windows environments

Networking (LAN/WAN)

Cisco Meraki

IT security best practices

Troubleshooting

Communication skills

Customer-focused service

Tools

Intune

Jamf

Job description

Empowering Every Learner, Inspiring Every Day

Job Title: IT Service Desk Engineer
Location: Huddersfield Grammar, Luck Lane, Huddersfield, HD1 4QX
Salary: £17,500 per annum
Hours: 18.75 hours per week | Monday to Friday
Contract: Permanent | 52 weeks
Start: November 2026

UK applicants only. This role does not offer sponsorship.

Role Purpose

Are you an experienced IT professional who enjoys solving problems, supporting users, and working with a wide range of technologies?

We're looking for an IT Service Desk Engineer to join our growing IT team. This is an opportunity to take ownership of technical issues, work with modern cloud technologies, and play a key role in delivering a reliable, high-quality IT service across a busy organisation.

You’ll be far more than a helpdesk technician. As a trusted technical specialist, you’ll support colleagues onsite and remotely, tackle complex challenges, contribute to infrastructure improvements, and help shape the future of our IT services.

If you’re passionate about technology, thrive in a hands‑on environment, and enjoy making a genuine difference through excellent support, we’d love to hear from you.

What you will be doing

• Providing 2nd line technical support for a wide range of IT systems and users
• Troubleshooting and resolving complex hardware, software, network, and cloud‑related issues
• Supporting Microsoft 365, Azure AD, Active Directory, Google Workspace, and business‑critical applications
• Managing user accounts, permissions, and device deployments
• Supporting laptops, mobile devices, printers, telephony, and network infrastructure
• Using Microsoft Intune and/or Jamf to manage and maintain devices
• Identifying trends, investigating recurring issues, and driving service improvements
• Contributing to IT projects, technology rollouts, and continuous improvement initiatives
• Acting as an escalation point and technical expert within the support team

What you will bring

You will be a proactive IT professional who enjoys solving problems and delivering an excellent customer experience.

• Experience in an IT Support, Service Desk, Desktop Support, or IT Engineer role
• Strong knowledge of Microsoft 365, Active Directory, Azure AD, and Windows environments
• Experience supporting cloud services, hardware, software, and end‑user devices
• Good understanding of networking technologies, including LAN/WAN and Cisco Meraki
• Experience with device management platforms such as Intune or Jamf
• Knowledge of IT security and cyber security best practices
• Strong troubleshooting and analytical skills
• Excellent communication skills and a customer‑first approach

About Blenheim Schools

Blenheim Schools is a growing family of innovative, high‑quality independent schools committed to enabling outstanding futures for every pupil. Our ethos centres on truly understanding each child, their talents, character and aspirations by providing a personalised, ambitious education that helps every child to thrive.

We deliver a broad, enriching curriculum supported by tailored teaching and exceptional pastoral care. We celebrate individuality, nurture confidence and champion every learner so they can discover their strengths and achieve their potential.

Joining Blenheim Schools means becoming part of a collaborative, forward‑thinking community that values creativity, inclusion and professional growth. Our teams are united by a shared belief in the power of education to transform lives and by a commitment to delivering outstanding experiences for pupils and families.

We are proud to be part of OFG Education, which in 2025 was officially certified as a Great Place to Work® for the sixth consecutive year.

OFG Education is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, OFG Education does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales