IT Service Desk Coordinator - 12-Month FTC | Hybrid Work

Idverde; Coventry; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Career development opportunities

Diversity and inclusive workplace

Competitive pension scheme

Two days per year to support a cause

Job summary

You will act as a central point for service requests, liaising with staff, managers, suppliers and third-party providers to ensure requests are recorded, progressed and resolved, supporting a friendly, rewarding environment.

Qualifications

• Experience in administration, customer service, service desk or IT support, with basic hardware and software troubleshooting knowledge.
• Strong organisational and time management skills alongside attention to detail and proactiveness.
• Confident and respectful communications with users, managers and suppliers.
• Working knowledge of Microsoft 365 applications - experience or exposure with IT asset management and/or user account administration (e.g. Microsoft Entra ID, Active Directory) would be highly beneficial.
• Experience using a ticketing, case management or shared work queue system.

Skills

administration

customer service

service desk

IT support

Microsoft 365

IT asset management

user account administration

communication

Tools

Microsoft 365

Microsoft Entra ID

Active Directory

ticketing system

Job description

You will act as a central point for service requests, liaising with staff, managers, suppliers and third-party providers to ensure requests are recorded, progressed and resolved, supporting a friendly, rewarding environment.