IT Service Desk Coordinator — Incident & Asset Lead

Thrive Group; Radstock; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

Holiday allowance

Employee Assistance Program (EAP)

Job summary

Thrive Group in the United Kingdom is seeking an IT Service Desk Coordinator for a permanent, full-time role based in our office near Radstock. You will be the first point of contact for IT service requests and incidents, logging and triaging tickets, and coordinating with regional IT hubs to maintain service levels.

Strong communication, problem solving, and ITIL/FITSM knowledge are essential. This is a 100% office-based role with generous holiday allowance and EAP support.

Qualifications

• Experience in an IT helpdesk or service desk environment.
• Experience logging and managing tickets via an ITSM system.
• Strong problem solving and prioritisation skills; clear user communication.
• ITIL Foundation or FITSM Practitioner certification preferred.

Responsibilities

• First point of contact for incoming IT service requests and incidents.
• Log, categorise and triage tickets using the ITSM system.
• Route issues to the appropriate IT Hub or Central IT team.
• Monitor ticket progress to meet agreed SLAs.
• Coordinate despatch/return of IT equipment across sites.

Skills

IT Helpdesk Experience

Ticket logging

Communication skills

ITIL Foundation

Problem solving

ITSM System

Job description

Thrive Group in the United Kingdom is seeking an IT Service Desk Coordinator for a permanent, full-time role based in our office near Radstock. You will be the first point of contact for IT service requests and incidents, logging and triaging tickets, and coordinating with regional IT hubs to maintain service levels.

Strong communication, problem solving, and ITIL/FITSM knowledge are essential. This is a 100% office-based role with generous holiday allowance and EAP support.