Hybrid IT Support Specialist (6-Month FTC)

Buro Happold Limited; Bath; Hybrid; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Hybrid working

Salary & benefits

25 days holidays

Pension plan

Flexible benefits

Enhanced parenthood leave

Career development

Professional memberships

Wellbeing program

Job summary

Buro Happold is seeking an IT Support Officer for a 6-month fixed-term contract based in Bath. The role offers hybrid working with 3 days in the office and occasional travel to other offices.

You will handle IT maintenance and support tasks via the Service Desk, provide customer-focused service across the UK, manage asset governance, onboarding/offboarding, and support MS Office/O365, desktops, and AV systems. The ideal candidate is curious, organized, and a strong communicator.

Qualifications

• Strong organisational skills; able to work independently.
• Proficient with O365 (Exchange/Azure AD/Endpoint).
• Experience with ServiceNow or ITSM tools.
• MECM/SCCM administration experience.
• On-Prem AD administration and networking basics.
• Excellent communication with diverse colleagues.

Responsibilities

• Complete allocated tickets from the Service Desk in line with agreed SLAs.
• Support 3rd line teams with local tasks in the Bath office.
• On and Off boarding staff.
• System & Application Support (MS Office/O365, desktop/application).
• Hardware Support (desktop PC, laptop, mobile).
• AV/Video Conferencing Support and Setup.
• Equipment procurement & stock management.
• Desk side support.

Skills

Strong organisational skills

Customer service experience

Microsoft Office troubleshooting

Windows 10/11 troubleshooting

Windows Server troubleshooting

Communication skills

Onboarding/offboarding processes

Asset management & governance

IT service desk experience

Team collaboration

Tools

ServiceNow

MECM/SCCM

Active Directory

Teams/VC setup

O365 admin portal

Job description

Buro Happold is seeking an IT Support Officer for a 6-month fixed-term contract based in Bath. The role offers hybrid working with 3 days in the office and occasional travel to other offices.

You will handle IT maintenance and support tasks via the Service Desk, provide customer-focused service across the UK, manage asset governance, onboarding/offboarding, and support MS Office/O365, desktops, and AV systems. The ideal candidate is curious, organized, and a strong communicator.