IT Support Specialist — Hybrid, Bath (6‑Month FTC)

Buro Happold; Bath; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

25 days holiday (typical)

Pension scheme

Flexible benefits

Learning and development program

Job summary

Buro Happold in Bath is seeking an IT Support Officer on a 6-month fixed term contract. The role combines hands-on IT maintenance and service desk support with a hybrid working pattern requiring three days in the Bath office and occasional travel to other UK offices.

You will handle tickets, onboarding/offboarding, AV setup, asset management, and collaborate with IT Leaders to deliver excellent customer service and reliable systems across the UK.

Qualifications

• Strong organisational skills with the ability to work independently and prioritise effectively.
• Experience troubleshooting Microsoft Office and Windows environments.
• Experience administering O365 (Exchange/Azure AD/Endpiont) and ITSM tooling.
• Proactive service orientation with customer service experience.
• Experience in asset management and staff onboarding/offboarding processes.
• Familiarity with MECM/SCCM and on-prem Active Directory administration.

Responsibilities

• Complete allocated tickets from the Service Desk in line with SLAs.
• Perform IT tasks in the Bath office and support 3rd line teams locally.
• Assist with onboarding/offboarding staff and AV/VC setup.
• Procure equipment and manage stock; provide desk-side support.
• Support Teams/VC conferencing systems and diagnose hardware/software faults.
• Maintain documentation and assist with IT governance and asset management.

Skills

Organisational skills

Office troubleshooting

O365 administration

ServiceNow ITSM

MECM/SCCM

On Prem AD administration

Networking fundamentals

VC/Teams Rooms

Tools

MECM/SCCM

On Prem AD

Backup solutions

Networking basics

Teams Rooms

Job description

Buro Happold in Bath is seeking an IT Support Officer on a 6-month fixed term contract. The role combines hands-on IT maintenance and service desk support with a hybrid working pattern requiring three days in the Bath office and occasional travel to other UK offices.

You will handle tickets, onboarding/offboarding, AV setup, asset management, and collaborate with IT Leaders to deliver excellent customer service and reliable systems across the UK.