IT Service Desk Coordinator - 12M FTC

Talent Solutions - Idverde RPO; Coventry; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

Training and development

Pension scheme

Two days for charity

Job summary

idverde is seeking an IT Service Desk Coordinator in Coventry to support the IT Delivery team on administration tasks for a 12-month period. The role focuses on IT administration, asset management, onboarding and offboarding, supplier coordination, and processing service requests with accuracy.

You will help ensure requests are recorded, progressed and resolved, collaborating with employees, managers and third-party support to maintain smooth IT operations while offering a friendly, proactive

Qualifications

• Experience in administration, customer service or service desk.
• Strong organisational and time management skills with attention to detail.
• Experience with IT asset management and user account administration.
• Familiarity with ticketing or case management systems.

Responsibilities

• Coordinate IT administration tasks and asset management.
• Onboard/offboard users and manage supplier coordination.
• Act as central contact for service requests and ensure progress.
• Support managers in following IT processes.

Skills

Administration

Customer service

IT support

Organisational skills

Communication

Tools

Microsoft 365

Active Directory

Entra ID

Job description

IT Service Desk Coordinator

Location: Coventry
Salary: £28,000 to £30,000 depending on experience
Contract type: 12 Month FTC, Full-Time
Working hours: 40 hours, Monday to Friday 8:30am to 5pm (some flexibility offered with start/finish times and hybrid working)

About the role

We are seeking a proactive and customer-focused IT Service Desk Coordinator to join our busy IT Delivery team to support with administration tasks over a 12 month period. This role is ideal for someone who enjoys helping people, coordinating processes and ensuring tasks are followed through to completion. While basic IT support knowledge is required, the position is primarily focused on IT administration, asset management, onboarding and offboarding, supplier coordination, and helping managers follow agreed IT processes. You will act as a central point of contact for service requests, working with employees, managers, suppliers and third-party support providers to make sure requests are recorded, progressed and resolved. This is a fantastic opportunity to further develop your career and challenge yourself within a supportive, friendly and rewarding environment!

Requirements

• Experience in administration, customer service, service desk or IT support, with basic hardware and software troubleshooting knowledge being strongly desirable.
• Strong organisational and time management skills alongside attention to detail and proactiveness.
• Confident and respectful communications with users, managers and suppliers.
• Working knowledge of Microsoft 365 applications - experience or exposure with IT asset management and/or user account administration (e.g. Microsoft Entra ID, Active Directory) would be highly beneficial.
• Experience using a ticketing, case management or shared work queue system.

Why join us?

As the UK's leading grounds maintenance and landscape creation provider, no two projects are ever the same - and neither are our people. That's why we're committed to nurturing a diverse and inclusive culture where everyone can thrive. We're proud to have been recognised as Employer of the Year and Sustainable Company of the Year at this year's Landscaper Awards, reflecting our commitment to supporting our people while delivering a more sustainable future.

What we offer

• We offer career advancement and development opportunities through our bespoke apprenticeship programmes, our extensive in-house training academy, and coaching and mentorship.
• Join a diverse and inclusive workplace where you can collaborate with passionate and talented individuals.
• Contribute to projects that make a real difference in the community and environment.
• We recognise and reward your hard work with our wide-ranging benefits package designed to prioritise your wellbeing, support life choices, and help in both good and challenging times.

Benefits

• From 21 days holiday plus bank holidays (pro-rata).
• Enhanced maternity and shared parental leave.
• Support for personal and professional challenges.
• Discounts on retail, holidays, gym memberships, and more.
• Secure your future - competitive pension scheme and resources to manage your finances
• Colleague of the month and annual awards.
• Two days per year to support a cause of your choice.
• Comprehensive resources and support.

About idverde

We are Europe's largest provider of grounds maintenance services and landscape creation, in the UK alone we're a community of over 3,000 passionate colleagues shaping the future of the green industry. At idverde, we understand what it means to grow. Our history dates back to 1919, and today, with a turnover of £250 million, we're more than just a company - we're a force for positive change. We offer a range of services to create, maintain, and manage landscapes across the UK. Grow with us, and together we'll create a greener future for all.