IT Service Desk Analyst

Genus; England; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A global agricultural biotechnology company in the UK is seeking a dedicated IT Support Specialist to provide high-quality support to C-suite executives. The role involves both in-person and remote support, resolving complex technical issues, and contributing to IT projects across the EMEA region. Candidates should have experience in 2nd line IT support, strong communication skills, and familiarity with tools like Microsoft 365. The position requires two days in the Basingstoke office, with occasional travel.

Benefits

Car Allowance

Performance related bonus

25 days holidays

NFU Pension

Health Cash back scheme

Employee Assistance Program

Employee share plan

Enhanced maternity leave

Qualifications

• Proven experience in a 2nd line IT support role with multi-site or international reach.
• Experience in dealing with senior stakeholders both in person and remotely.
• Proficient in supporting Windows 11 and Microsoft 365.
• Experience using a ticket management system to manage support incidents.

Responsibilities

• Provide dedicated IT support to C-suite executives and senior leadership.
• Deliver second-line technical support for global users.
• Act as the primary contact for executive support requests.
• Participate in IT projects and continuous improvement initiatives.

Skills

2nd line IT support experience

Dealing with senior stakeholders

Professionalism

Support for Windows 11

Ticket management system experience

Endpoint management understanding

Remote support tools experience

Tools

Active Directory

Microsoft 365

Ivanti Neurons

Intune

Job description

Role Overview

We are recruiting for a key position in our Global IT service desk team

You will deliver a high-quality user-focused IT support across the EMEA region.

You will act as a key technical point of contact for our C-suite board members and senior executives based at our Basingstoke head office as well as providing support to employees across our global organisation.

As a trusted IT partner to our leadership team youll handle requests from the CEO CFO General Counsel Executive Assistants and other senior stakeholders ensuring a seamless proactive and professional support experience. The role also involves occasional travel to provide on-site technical assistance during board meetings or executive events.

Youll be responsible for delivering both in-person and remote technical support managing incidents and requests through to resolution and contributing to wider infrastructure and workplace technology improvements. This position requires confident technical expertise discretion and the ability to communicate effectively with individuals at all levels of the organisation.

This role requires 2 days in the Basingstoke office (Tuesday and Wednesday) with travel with the board around the UK as well as possible travel abroad

You Will

General Operations

• Provide dedicated IT support to C-suite executives and senior leadership in office remote and off-site engagements.
• Deliver second-line technical support for global users resolving complex issues across hardware software networking and collaboration tools.
• Act as the primary contact for executive support requests ensuring prompt professional and discreet service.
• Maintain high levels of communication and documentation within ITSM tools.
• Participate in IT projects upgrades and continuous improvement initiatives.

Technical Operations

• Diagnose and resolve hardware software and network issues across desktops laptops printers mobile devices and peripherals.
• Support and administer user accounts permissions and security using Active Directory Microsoft 365 Exchange Online and Entra.
• Manage and maintain endpoint security patching and update compliance through tools such as Intune and PatchMyPC.

Infrastructure Support

• Assist in managing Wi-Fi access points switching VPNs and LAN cabling in our Basingstoke office.
• Support network and connectivity issues with working knowledge of TCP / IP DHCP DNS and VPN.

Cloud & Automation Exposure

• Monitor and administer cloud services including Microsoft 365 and Azure supporting service availability and access.
• Identify and implement improvements to support workflows through automation or scripting (PowerShell or similar).
• Maintain awareness of backup procedures business continuity processes and recovery tools.

Project Participation

• Occasionally support the implementation and rollout of global IT projects including infrastructure upgrades new site deployments and service transitions.
• Act as a local technical lead for minor projects coordinating third-party engineers or contractors where appropriate.

Requirements

• Proven experience in a 2nd line IT support role with multi-site or international reach.
• Experience in dealing with senior stakeholders both in person and remotely
• Proven history of professionalism
• Proficient in supporting Windows 11 Microsoft365andExchange Online.
• Experience using a ticket management system (we use Ivanti Neurons) to manage support incidents and requests.
• Solid understanding of endpoint management softwareprovisioningandpatching
• Hands-on experience with device provisioningand remote support tools.

Business Overview

Genus is an agricultural biotechnology pioneer. We are a global FTSE 250 company headquartered in the UK and listed on the London Stock Exchange. Genus PLC has a presence in over 70 countries and a global workforce of over 3000 employees and growing. We are a worldwide leader in porcine and bovine animal genetics partnering with farmers to transform how we nourish the world a mission that is important to a sustainable future.

Our vision is clear : Pioneering animal genetic improvement to sustainably nourish the world.

Our Values

• Collaborate as One Team
• Create Value for Customers
• Innovate with Purpose
• Never stop improving

DEI

Genus is a place where you can be yourself and be part of a growing global team. We have a culture of respect openness and fairness for all. Whatever your background your role or your area of work you will have the chance to thrive in an environment that inspires challenges and supports you to succeed.

Tackling climate change

• Monitor and identify goals for the reduction of our GHG emissions from our own operations.
• Drive porcine and bovine genetic improvements which support productivity gains and improve feed efficiency enabling a reduction in the production of greenhouse gas (GHG) emissions per unit of milk or meat produced
• Identify facility and other opportunities for reductions in GHG emissions consistent with our goals
• Partner and advocate for policies that advance positive climate goals and identified United Nations Sustainable Development Goals (SDGs).

Benefits Overview

• Car Allowance
• Performance related bonus
• 25 days holidays Bank Holidays
• NFU Pension
• Health Cash back scheme
• Employee Assistance Program
• Employee share plan
• Enhanced maternity leave 12 weeks at full pay followed by 4 weeks at 50% followed by SMP
• Comprehensive L&D program including career development programs access to Genus University and Mango (languages)

Equal Employment Opportunities

Genus is an equal opportunity accordance with anti-discrimination law it is the purpose of this policy to effectuate these principles and mandates. Genus prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law. Genus conforms to the spirit as well as to the letter of all applicable laws and regulations.

Recruitment Fraud Warning

Genus plc will never ask you to provide fees or payment for computer software or other equipment or supplies during the recruitment and / or onboarding process. If you have any questions about your individual application please contact the Genus Talent Acquisition team at .

Required Experience

IC

Key Skills

Editorial,Catering,B2C,Camp,Computer Engineering

Employment Type

Full-Time

Experience

years

Vacancy

1