IT Service Desk Administrator

Stannah Group; Andover; On-site; GBP 30,000 - 40,000; Full time

Job summary

A manufacturing and engineering company in Andover is seeking an IT Service Desk Administrator to manage user queries and IT issues efficiently. This role requires experience in an IT environment and proficiency in an ITSM tool, along with strong prioritization and communication skills. The position offers a permanent contract, with a market-aligned salary and various benefits. This is an excellent opportunity for career development within a collaborative environment.

Benefits

Market aligned salary

Profit share bonus scheme

25 days holiday plus bank holidays

Pension scheme

SimplyHealth cash plan

Life assurance scheme

Long service award scheme

Employee assistance programme

Enhanced maternity and paternity provision

Qualifications

• Experience recording and tracking issues using an ITSM tool.
• Ability to coordinate issue resolution with multiple stakeholders.

Responsibilities

• Act as the first point of contact for support requests from users.
• Respond to a variety of incidents and service requests.
• Deliver first-line investigation and diagnosis.

Skills

Experience working within an IT environment

Strong ability to prioritise and complete tasks under pressure

Excellent written and verbal communication skills

Education

IT-related qualifications

Tools

ITSM tool

Job description

Company Description

Stannah is a family‑owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people by improving access for greater convenience and independence.

Joseph Stannah founded the business in 1867. Since then Stannah has grown into a global business, with the family now in their fifth generation and still playing a hands‑on role in running the company. Most people know us for our stairlifts, but our product range also includes lifts, escalators and homelifts, and we provide maintenance and repair services.

Job Description

IT Service Desk Administrator Jobs in Andover at Stannah – Join Our Team!

This job will involve efficiently managing user queries, IT issues and service requests through our ITSM tool, ensuring SLA compliance, triaging requests and keeping users updated. You will support ongoing process improvements through analysis, automation and knowledge sharing.

As the IT Service Desk Administrator, you will work 08:30 - 17:15 Monday - Thursday, 08:30 - 13:30 Friday on a permanent contract.

This is a great opportunity for someone looking to develop their IT support career within a collaborative and fast‑paced environment.

To be successful as the IT Service Desk Administrator, you must have experience working within an IT environment and using an ITSM tool. ITIL knowledge and IT‑related qualifications would be desirable.

Responsibilities

• Act as the first point of contact for support requests from users across multiple locations
• Respond to a variety of incidents and service requests, providing information and support
• Deliver first‑line investigation and diagnosis, escalating when required
• Coordinate incident and request resolution with internal teams and third parties
• Process service requests including Joiners/Movers/Leavers procedures

Requirements

• Experience working within an IT environment
• Strong ability to prioritise and complete tasks under pressure
• Experience recording and tracking issues using an ITSM tool
• Ability to coordinate issue resolution with multiple stakeholders
• Excellent written and verbal communication skills

Benefits

• Market aligned salary, paid on a monthly basis
• Profit share bonus scheme, paid to all employees every quarter based on group profits
• 25 days holiday, plus bank holidays
• Holiday scheme to buy extra days’ annual leave
• Pension scheme with matched contribution / salary sacrifice
• SimplyHealth cash plan to claim towards health costs (e.g. dental, optical, physiotherapy, chiropody)
• Life assurance scheme
• Long service award scheme, with holiday benefit
• Company benefits discount rewards scheme – shop, hotel, days out, and more
• Employee assistance programme – a workplace initiative to support well‑being
• Enhanced maternity and paternity provision

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities and abilities. We are a Disability Confident committed employer and treat all applicants fairly and with respect. Our employees are the heart of our business.

We reserve the right to close this vacancy early if we receive high numbers of applications for the role.

Appropriate right to work must be held by applicants. Sponsorship is not available.