Director of IT Service Delivery & Operations

Victoria and Albert Museum; England; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

29 days of holiday + public holidays

5.5% employee pension contribution, 10% employer contribution

Life assurance scheme

Family-friendly policies

Free entrance to major museums and exhibitions

Job summary

A renowned cultural institution in the United Kingdom is seeking an experienced Head of Service Delivery & Operations to lead day-to-day technology services across multiple locations. The ideal candidate will drive ITIL process maturity and optimize service delivery using ServiceNow, managing a £3.5m Opex budget. With proven leadership skills and extensive experience in IT Service Delivery, you will enhance stakeholder relationships and oversee a high-performing team to deliver exceptional service.

Qualifications

• 8–10 years in IT Service Delivery roles.
• 3 years in a senior leadership position.
• Experience managing outsourced contracts and multi-site operations.

Responsibilities

• Provide leadership for Technology Service Delivery & Operations team.
• Build a high-performing team with strong technical and service management skills.
• Drive maturity of ITSM processes using ServiceNow.
• Develop and monitor SLAs and KPIs.
• Manage financial operations within a £3.5m Opex budget.

Skills

ServiceNow

Networking (WAN/LAN) HP Aruba

VMWare

ITIL v4 framework

Stakeholder engagement

Job description

A renowned cultural institution in the United Kingdom is seeking an experienced Head of Service Delivery & Operations to lead day-to-day technology services across multiple locations. The ideal candidate will drive ITIL process maturity and optimize service delivery using ServiceNow, managing a £3.5m Opex budget. With proven leadership skills and extensive experience in IT Service Delivery, you will enhance stakeholder relationships and oversee a high-performing team to deliver exceptional service.