ITSM Service Manager (UK) - Incident & Change Lead

First Orion; United Kingdom; Vor Ort; GBP 53.300 - 69.400; Vollzeit

Benefits dieser Stelle

NHS healthcare access

Open PTO

Workplace pension with employer contribution

Zusammenfassung

A telecommunications firm in the UK is seeking an ITSM Service Manager to oversee IT service management processes. This full-time role involves maintaining ITSM solutions, collaborating with stakeholders, and ensuring operational efficiency. The ideal candidate will have expertise in ITIL processes, AWS knowledge, and strong communication skills. The position offers a salary between £53,300 and £69,400 along with benefits in line with UK standards.

Qualifikationen

• Expertise with enterprise IT systems and ITIL processes.
• Ability to design and implement monitoring strategies.
• Strong written and verbal communication skills.

Aufgaben

• Oversee core ITSM processes for a portfolio of IT services.
• Produce root-cause analysis documentation for significant problems.
• Identify opportunities for service improvement.

Kenntnisse

ITSM/SMO knowledge

Network monitoring tools

Application monitoring tools

ITSM ticketing systems

Communication skills

AWS knowledge

Client/server applications analysis

AI tools knowledge

Carrier-grade network experience

Ausbildung

ITIL certification

AWS Cloud Practitioner or other certifications

Tools

ServiceNow

Jira

New Relic

Zabbix

AWS CloudWatch

Jobbeschreibung

A telecommunications firm in the UK is seeking an ITSM Service Manager to oversee IT service management processes. This full-time role involves maintaining ITSM solutions, collaborating with stakeholders, and ensuring operational efficiency. The ideal candidate will have expertise in ITIL processes, AWS knowledge, and strong communication skills. The position offers a salary between £53,300 and £69,400 along with benefits in line with UK standards.