IT Security Customer Assurance Manager

Robert Walters UK; Staines-upon-Thames; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading Financial Services institute in Staines-upon-Thames seeks an experienced IT Security Customer Assurance Manager. This role involves managing customer IT assurance operations, overseeing audits, and ensuring compliance with regulations. The ideal candidate will have extensive experience in audit or assurance roles, relevant certifications, and strong skills in risk management and communication. This position offers flexibility with only 2-3 office days required per month and a focus on enhancing customer satisfaction in IT services.

Qualifications

• Senior professional experience in audit or assurance function for a financially regulated entity.
• Experience with IT risk and assurance frameworks.
• Demonstrable experience in contractual assessments and audits.

Responsibilities

• Execute delivery of customer IT assurance processes aligned to SLAs.
• Support teams with IT aspects of new business opportunities.
• Oversee IT components of customers' audits including planning and delivery.
• Manage contractual IT agreements and ensure alignment with services.
• Oversee TEA function metrics and quality assurance.
• Develop content to enhance ongoing IT due diligence operations.

Skills

Information security/assurance

Risk management

Compliance knowledge

Audit experience

Communication skills

Organizational skills

Problem-solving

Detail-oriented

Education

IIA, CISA, CISM, or CISSP certification

Job description

My client, a major Financial Services institute, are looking for an IT Security Customer Assurance Manager to join their team. This role is based near Staines but you only need to be in the office 2-3 max times per month. Unfortunately, they do not offer sponsorship for this role.

About the IT Security Cusotmer Assurance Manager role:

The Customer IT Assurance Manager is a key member of the Technology External Assurance (TEA) function reporting directly to the Head of External Assurance. The purpose of this role is to successfully enable operation of the TEA function focused on Customer IT Assurance with the execution and management of activities including bids & tenders, contract reviews, due diligence, audits, findings, to deliver the expectations of my client's customers aligned to defined SLAs and deadlines.

The role holder will also identify and deliver enhancements to TEA operations and evolving customer expectations are maintained including partnering with other functions, within IT, Commercial, Legal, Data Privacy and the wider business. Additionally, the role holder will provide surge support with the execution and management of Supplier assurance activities.

The role holder will be expected to take an active part in the operation of the function by overseeing the activities of other members of the team and deputising for the Head of External Assurance as required.

Expectations of the role:

• Execute and oversee the delivery of end to end customer IT assurance both as part of the onboarding and ongoing processes aligned to defined SLAs, including responding to questions, providing documentation and managing follow-up queries, aligned to both my client and customer expectations.
• Support Commercial and Tender teams with the IT component of my client's new business opportunities including questionnaires, presentations and customer calls.
• Execute and oversee the end to end delivery of the IT components of customers audits, including planning, scoping, preparation, documentation, delivery and follow-up; in direct partnership with customers and internal Commercial teams.
• Liaise with subject matter experts to ensure information is gathered in a timely manner to ensure customer requests are correctly responded to and protect my client
• Reviewing and negotiating customer contractual IT agreements and clauses to ensure that customers expectations can be fully met and align to meet my client's services.
• Oversee the delivery of TEA function including delivery of metrics and reporting; execution of quality assurance to my client's standards; and effective work planning / allocation / prioritisation.
• Develop and maintain customer-based content to improve the ongoing operation and delivery of customer IT due diligence, including internal knowledge base, whitepapers and product sheets.
• Work with the Commercial, Technology and Legal functions to ensure appropriate clauses, controls and risk mitigations are in place to meet both customer's expectations and protect my client during contract negotiations, due diligence, and audits.
• Identify and ensure effective and timely delivery of enhancements to operations based on industry trends; evolving customer expectations; and experience, including the digitisation and automation of processes, documentation, and training & awareness.
• Attendance at required meetings representing the TEA function or in a delegated role set by the Head of External Assurance.
• Own the execution of other activities as directed by Head of External Assurance, including ad-hoc projects and Supplier assurance activities.

Key Skills / Qualifications needed for this role:

• Senior professional experience with direct management responsibilities in either a Big 8 external practice, Internal Audit, or supplier / customer assurance function for a financially regulated / FinTech entity.
• Certified in relevant audit, risk and security certifications preferably with one of the following: IIA, CISA, CISM, or CISSP.
• Strong information security/assurance, audit, compliance and risk knowledge, experience of IT risk and assurance frameworks, and control assurance assessments (e.g. ISO 27001, CIS 20, NIST, etc).
• Demonstrable experience in planning, executing and supervision of activities / deliverables such as controls assessments or audits.
• Demonstrable experience in review and assessment of contractual or regulatory artifacts / documentation.
• Effective critical thinking and problem solving to ensure that operations are delivered to expected standards and defined timelines while ensuring that stakeholder expectations are managed accordingly.
• Extremely good organisational, communication and administration skills with an exceptional eye for detail.
• Ability to continually prioritise and execute multiple activities at the same time with minimal supervision.
• Demonstrable strong written, interpersonal and verbal communication skills.

If the above is of interest please apply to this job advertisement or call me on 0207 509 8040 to find out more. Alternatively you can email me your CV to [e-mail]

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates