IT Quality Engineer

About Infotel Group; Crewe; Hybrid; GBP 45,000 - 75,000; Full time

Benefits offered by this job

Flexible work hours

Hybrid remote work

25 days' holiday

Training and Career Progression

Job summary

Infotel seeks an IT Quality Engineer to ensure reliability and compliance of IT/OT and manufacturing software across our automated manufacturing facilities.

You will validate shop-floor systems (MES, ERP, SCADA) and IoT devices, lead RCA and CAPA for outages, and design automated and manual test plans.

Work is hybrid with flexible hours, strong career progression, and a culture focused on quality and continuous improvement.

Qualifications

• Must have proven experience as IT Quality Engineer in a manufacturing environment.
• Strong knowledge of MES, SCADA, ERP systems (e.g., SAP) and IT/OT architecture.
• Practical experience with software testing, automated test scripts, and validation lifecycles (GAMP 5, V-Model).
• Familiarity with ISO 9001 and IT service/security frameworks (ITIL, ISO 27001).
• Experience with RCA methodologies (8D, 5-Why) for IT issues and defects.
• Ability to translate shop-floor requirements into IT quality specs.
• Education: degree in Computer Science/Software Engineering/Industrial IT or related field.

Responsibilities

• Establish and execute QA and system validation protocols for shop-floor IT systems (MES, ERP, SCADA, IoT).
• Ensure IT compliance with manufacturing regulations (ISO 9001, GAMP 5, ISO 27001, 21 CFR Part 11) and data integrity.
• Lead root cause analysis (RCA) and CAPA for IT outages and data sync failures.
• Collaborate with OT, Automation, and Systems Engineering to validate software updates and digital twin integrations.
• Design automated and manual test plans for manufacturing software and edge computing solutions.
• Monitor system availability, data latency, and digital quality metrics across lines.
• Manage IT Change Control to prevent production interruptions.

Skills

IT Quality Engineer experience

Manufacturing IT/OT architecture

Automated testing

System validation lifecycle

ISO 9001 knowledge

ITIL

ISO 27001

Root cause analysis

Requirements translation

Education

BSc/HND in Computer Science or related technical discipline

Tools

ISTQB Advanced

ITIL Foundation

Lean Six Sigma

CISA

Job description

We are seeking an IT Quality Engineer with a strong background in manufacturing environments to bridge the gap between our production operations and digital infrastructure. In this role, you will ensure the reliability, compliance, and performance of the IT, OT (Operational Technology), and software systems driving our automated manufacturing facilities.

You will validate digital shop-floor systems, oversee system integrations (MES, ERP, SCADA), and establish quality assurance protocols for manufacturing IT infrastructure, ensuring zero downtime and strict adherence to industrial digital standards.

Key Responsibilities

• Establish and execute Quality Assurance (QA) and system validation protocols for shop-floor IT systems, including MES (Manufacturing Execution Systems), ERP, SCADA, and IoT devices.
• Ensure IT compliance with manufacturing industry regulations (e.g. ISO 9001, GAMP 5, ISO 27001, 21 CFR Part 11) and data integrity guidelines.
• Lead root cause analysis (RCA) and CAPA for IT system outages, data synchronization failures, or automated line disruptions.
• Collaborate with OT, Automation, and Systems Engineering teams to validate software updates, digital twin integrations, and PLC-to-IT data pipelines.
• Design automated and manual test plans for custom manufacturing software, shop-floor applications, and industrial edge computing solutions.
• Monitor system availability, data latency, and digital quality metrics across manufacturing lines to support Industry 4.0 continuous improvement.
• Manage IT Change Control processes, ensuring software patches, system upgrades, and hardware deployments do not interrupt active production.

• Proven experience as an IT Quality Engineer, Systems Validation Engineer, or Quality Assurance Specialist within a manufacturing environment.
• Solid understanding of manufacturing IT/OT architecture (MES, SCADA, ERP systems like SAP, industrial networks, and IoT frameworks).
• Practical knowledge of software testing, automated test scripts, and system validation lifecycle frameworks (e.g. GAMP 5, V-Model).
• Familiarity with manufacturing quality standards (ISO 9001) and IT service/security management frameworks (ITIL, ISO 27001).
• Experience with root cause analysis methodologies (8D, 5-Why) applied to IT system failures and software defects.
• Strong ability to translate complex manufacturing shop-floor requirements into technical IT quality specifications.
• Education: BSc/HND in Computer Science, Software Engineering, Industrial IT, or a related technical discipline.
• Certifications (Desirable): ISTQB Advanced, ITIL Foundation, Lean Six Sigma, or Certified Information Systems Auditor (CISA).

What we offer

• A company culture based on respect, transparency, and equality.
• Flexible work hours and hybrid remote work.
• 25 days' holiday plus bank holidays
• Training and Career Progression

Sharing the culture

Infotel is an equal opportunity employer, and we pride ourselves on our diversity. That includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status.

We have an incredible team ethic; we work together to consistently deliver for our clients. We host after-work gatherings and other in-house events to ensure our team members develop strong relationships and enjoy their work environment.

Join the Infotel UK Team!