IT Quality Engineer

Infotel UK Consulting; Crewe; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid remote work

25 days holiday

Job summary

Infotel UK Consulting is seeking an IT Quality Engineer to bridge production operations with digital infrastructure. You will validate shop-floor systems, oversee MES, ERP, and SCADA integrations, and establish QA protocols for manufacturing IT infrastructure to support zero-downtime operations.

The role requires experience in manufacturing IT/OT, knowledge of ISO 9001, GAMP 5, and ITIL-like practices, plus problem-solving for outages and data integrity.

Qualifications

• Proven experience as an IT Quality Engineer in a manufacturing environment.
• Knowledge of MES, SCADA, ERP systems and IoT frameworks.
• Familiarity with ISO 9001, GAMP 5, ISO 27001 and IT service management standards.

Responsibilities

• Establish and execute QA and system validation for shop-floor IT systems.
• Ensure IT compliance with manufacturing regulations and data integrity.
• Lead RCA and CAPA for IT outages and data sync issues.
• Collaborate with OT, Automation, and Systems Engineering teams to validate updates.
• Design automated and manual test plans for manufacturing software and edge computing.
• Monitor system availability and digital quality metrics across lines.

Skills

QA Engineer

System Validation

Test Automation

ISO 9001

GAMP 5

ISO 27001

SCADA

ERP (SAP)

Education

BSc/HND in Computer Science

Industrial IT

Tools

MES

SCADA

ERP (SAP)

IoT frameworks

Job description

We are seeking an IT Quality Engineer with a strong background in manufacturing environments to bridge the gap between our production operations and digital infrastructure. In this role, you will ensure the reliability, compliance, and performance of the IT, OT (Operational Technology), and software systems driving our automated manufacturing facilities.

You will validate digital shop-floor systems, oversee system integrations (MES, ERP, SCADA), and establish quality assurance protocols for manufacturing IT infrastructure, ensuring zero downtime and strict adherence to industrial digital standards.

Key Responsibilities

• Establish and execute Quality Assurance (QA) and system validation protocols for shop-floor IT systems, including MES (Manufacturing Execution Systems), ERP, SCADA, and IoT devices
• Ensure IT compliance with manufacturing industry regulations (e.g. ISO 9001, GAMP 5, ISO 27001, 21 CFR Part 11) and data integrity guidelines
• Lead root cause analysis (RCA) and CAPA for IT system outages, data synchronization failures, or automated line disruptions
• Collaborate with OT, Automation, and Systems Engineering teams to validate software updates, digital twin integrations, and PLC-to-IT data pipelines
• Design automated and manual test plans for custom manufacturing software, shop-floor applications, and industrial edge computing solutions
• Monitor system availability, data latency, and digital quality metrics across manufacturing lines to support Industry 4.0 continuous improvement
• Manage IT Change Control processes, ensuring software patches, system upgrades, and hardware deployments do not interrupt active production

Requirements

• Proven experience as an IT Quality Engineer, Systems Validation Engineer, or Quality Assurance Specialist within a manufacturing environment
• Solid understanding of manufacturing IT/OT architecture (MES, SCADA, ERP systems like SAP, industrial networks, and IoT frameworks)
• Practical knowledge of software testing, automated test scripts, and system validation lifecycle frameworks (e.g. GAMP 5, V-Model)
• Familiarity with manufacturing quality standards (ISO 9001) and IT service/security management frameworks (ITIL, ISO 27001)
• Experience with root cause analysis methodologies (8D, 5-Why) applied to IT system failures and software defects
• Strong ability to translate complex manufacturing shop-floor requirements into technical IT quality specifications
• Education: BSc/HND in Computer Science, Software Engineering, Industrial IT, or a related technical discipline
• Certifications (Desirable): ISTQB Advanced, ITIL Foundation, Lean Six Sigma, or Certified Information Systems Auditor (CISA)

Benefits

• A company culture based on respect, transparency, and equality
• Flexible work hours and hybrid remote work
• 25 days' holiday plus bank holidays
• Training and Career Progression

Sharing the culture

Infotel is an equal opportunity employer, and we pride ourselves on our diversity. That includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status.

We have an incredible team ethic; we work together to consistently deliver for our clients. We host after-work gatherings and other in-house events to ensure our team members develop strong relationships and enjoy their work environment.