IT Product Lead

NFP People; Remote; GBP 43,000; Full time

Job summary

A charity organization is seeking an experienced IT Product Lead to oversee the Witness Service case management system, WitnessBox 2.0. The role involves providing leadership for development and operational functionality, engaging stakeholders, and ensuring the system meets user needs. Successful candidates will have a background in product leadership, knowledge of Agile methodologies, and excellent stakeholder engagement skills. This position offers flexible working options, generous annual leave, and opportunities for career development.

Benefits

Flexible Working Options

Generous Annual Leave

Birthday Leave

Pension Plan

Enhanced Allowances

Exclusive Discounts

Financial Wellbeing Access

Wellbeing Support

Access to EDI networks

Sustainable Travel options

Career Development opportunities

Qualifications

• Proven track record in product leadership, managing digital products or services.
• Experience in product or programme leadership to achieve strategic objectives.
• Strong knowledge of Agile, Lean, or user-focused methodologies.

Responsibilities

• Manage the WitnessBox change control process and ensure compliance.
• Lead the development and continual improvement of WitnessBox policies.
• Oversee testing strategies and user acceptance testing (UAT).
• Maintain training resources and induction plans.
• Engage stakeholders and convert requirements into business needs.
• Undertake data analysis to inform system enhancements.

Skills

Product leadership experience

Agile methodologies

Stakeholder engagement

Problem-solving

Organizational skills

Digital product management

Job description

IT Product Lead

We are looking for an experienced and innovative Product Lead to join the IT team specialising in the implementation and development of the Witness Service case management system, WitnessBox 2.0.

This role is home-based within England or Wales.

Position: 6484 IT Product Lead- Witness Box

Location: Remote

Hours: Full time 37.5 hours per week. Monday to Friday 9-5

Contract: Permanent

Salary: £42,521 per annum

Closing Date: 31st December 2025. We reserve the right to close this vacancy early, if enough suitable applications are received.

About the Role

As the Witness Box Product Lead, you will provide leadership and management for the development and operational functionality of the Witness Service case management system, WitnessBox 2.0.

You will be responsible for driving the advancement of the WitnessBox user specification, ensuring it is developed in collaboration with colleagues, the Ministry of Justice (MOJ), and other stakeholders. This includes managing the change control process, overseeing audits, monitoring system performance, and leading improvements.

Your responsibilities will include:

• Managing the WitnessBox change control process and ensuring compliance.
• Leading the development and continual improvement of WitnessBox policies and procedures.
• Overseeing testing strategies and user acceptance testing (UAT).
• Maintaining training resources and induction plans.
• Engaging stakeholders and converting requirements into business needs.
• Undertaking data analysis and reporting to inform system enhancements.

About You

You will have a proven track record in product leadership, with experience in managing digital products or services through various development phases. You will be confident in applying Agile methodologies, translating business needs into deliverables, and collaborating with stakeholders to deliver effective solutions.

You will need:

• Experience in product or programme leadership to achieve strategic objectives.
• Strong knowledge of Agile, Lean, or user-focused methodologies.
• Ability to manage product delivery across different phases of development.
• Excellent problem-solving and stakeholder engagement skills.
• Strong organisational and time management skills.
• Competent IT skills and familiarity with digital product management principles.

Benefits include:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Organisation

This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.

As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition, which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best.

You may have experience in areas such as Product Lead, IT Product Lead, Digital Product Lead, Product Officer, IT Product Officer, Digital Product Officer, Product Manager, IT Product Manager, Digital Product Manager.

Please note this role is being advertised by NFP People on behalf of our client.