IT Process Analyst: ISO-Driven Process Improvement

Fareham Introduction Saab Uk; Southampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

Saab UK, Fareham Introduction, is seeking an IT Process Analyst to drive process optimisation across IT and business systems. You will analyse, improve, and govern IT processes in line with ISO standards and contribute to governance, risk assessments, and change management.

You will develop high-quality process documentation, support internal audits with evidence, and collaborate with IT, Cyber Security, Engineering, HR and Operations to embed compliant practices across the organisation.

Qualifications

• Proven experience as an IT Process Analyst or similar role.
• Knowledge of ISO 20000, ISO 27001 and ISO 9001 standards.
• Experience supporting audits and maintaining evidence for compliance.
• Familiarity with ITIL and IT Service Management practices.

Responsibilities

• Analyse, improve, and govern IT processes in alignment with ISO standards.
• Develop and maintain process documentation such as workflows, SOPs, and work instructions.
• Support audits with documentation, evidence, and corrective actions.
• Collaborate across IT, Cyber Security, Engineering, HR and Operations to embed processes.

Skills

IT Process Analyst

ISO standards

Audits support

ITIL & IT Service Management

Process mapping tools

Communication

ServiceNow/Jira Service Management

Tools

Visio

Lucidchart

BPMN

ServiceNow

Jira Service Management

Job description

Saab UK, Fareham Introduction, is seeking an IT Process Analyst to drive process optimisation across IT and business systems. You will analyse, improve, and govern IT processes in line with ISO standards and contribute to governance, risk assessments, and change management.

You will develop high-quality process documentation, support internal audits with evidence, and collaborate with IT, Cyber Security, Engineering, HR and Operations to embed compliant practices across the organisation.