IT Process Analyst: ISO-Driven Process Improvement

Fareham Introduction Saab Uk; New Milton; On-site; GBP 45,000 - 60,000; Full time

Job summary

Saab UK is seeking an IT Process Analyst to analyse, improve, and govern IT processes in alignment with ISO standards. The role supports governance, risk assessment, and continuous improvement across IT and business systems.

Applicants should have experience as an IT Process Analyst or Business Analyst, knowledge of ISO 20000/27001/9001, and familiarity with ITIL/ITSM practices. Collaboration with engineering, IT, HR, and operations is essential.

Qualifications

• Proven experience as IT Process Analyst or Business Analyst.
• Strong knowledge of ISO standards: ISO 20000, 27001, 9001.
• Experience supporting audits and maintaining evidence for compliance.
• Familiarity with ITIL and IT Service Management.
• Skilled in process mapping tools: Visio, Lucidchart, BPMN.
• Excellent communication skills for diverse audiences.

Skills

IT Process Analyst

Business Analyst

Communication skills

ISO standards knowledge

ITIL and ITSM knowledge

Tools

Visio

Lucidchart

ServiceNow

Jira Service Management

Job description

Saab UK is seeking an IT Process Analyst to analyse, improve, and govern IT processes in alignment with ISO standards. The role supports governance, risk assessment, and continuous improvement across IT and business systems.

Applicants should have experience as an IT Process Analyst or Business Analyst, knowledge of ISO 20000/27001/9001, and familiarity with ITIL/ITSM practices. Collaboration with engineering, IT, HR, and operations is essential.